Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Evolve Housing Support's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202200303
The Ombudsman found maladministration in the landlord’s handling of the landlords’ managing agent’s: Provision of support to the resident. Handling of the resident’s eviction from the property. The Ombudsman has also…
202107570
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the managing agent’s response to the resident’s reports of: A defective kitchen window. Defective external…
202012898
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of a leak in the building. The landlord’s response to the…
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