Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
First Garden Cities Homes Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202336055 Housing association
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s response to reports of ASB. The landlord’s decision to ask the resident to remove CCTV cameras. We have also…
202313788
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s application to it for financial support for her tenancy..
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