Flagship Housing Group Limited

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the handover of the property and the resident’s reports of defects..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous complaint..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. The lounge floor..…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202324646 Flagship Housing Group Limited 12 March 2025 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the property condition.. Total compensation ordered: £2000.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality repairs..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to a smell in the property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and bedroom in the property..

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to the property..…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of toxic fumes in the property..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request to fit an external post…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s back patio doors.. Total compensation ordered: £1000.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports about the condition of her former property when the tenancy commenced and the resident’s disrepair…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202207360 Flagship Housing Group Limited 6 November 2023 Our approach The Housing Ombudsman’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour. The resident’s request for…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the following repairs at the resident’s home: Damp and mould; Roof; Doors and…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for better communal lighting and the current communal door to be replaced by a metal door and a…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s property. Noise nuisance..…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The resident complains about: the landlord’s handling of the removal of her car; the landlord’s handling of her…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for permission to install a charging point for an electric Motability vehicle..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the…

The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202102407 Flagship Housing Group Limited 26 April 2022 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found mediation settlement in the landlord’s handling of landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the reclassification of the property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal excrement at…

The Ombudsman found service failure in the landlord’s handling of The resident complained about the landlord’s response:. Total compensation ordered: £100.