Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 17 published decisions.
Freebridge Community Housing Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202420305 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs. Request for a…
202442334 Housing association
The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of repairs. Response to the resident’s heating concerns. Response to the resident’s…
202432825 Local authority / ALMO / TMO
The Ombudsman found severe maladministration, no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: Reports of damp and mould in the resident’s property.…
202425047
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to front door. The Ombudsman has also…
202447154
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and structural concerns..
202422538
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s wet room and damp and mould.. Total compensation ordered: £2867.
202320126
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the property, in particular: The condition of the kitchen. The condition of…
202302955
The Ombudsman found no maladministration, service failure in the landlord’s handling of : the increase in the resident’s service charges. the landlord’s consultation before the increase in service charges. the…
202217964
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about…
202347029
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated complaint. Record…
202324812
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation claims for damaged…
202230612
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs and improvements to the resident’s property.. Total compensation ordered: £950.
202320340
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise from the property next door.. Total compensation ordered: £1000.
202210458
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint concerns the landlords handling of the following: Communication with the residents regarding the regeneration work on…
202220143
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's concerns about works following a mutual exchange. The Ombudsman has also considered the landlord’s complaint…
202123596
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the…
202109575
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property.. Total compensation…
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