Futures Housing Group Limited
202424095
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.. Total compensation ordered: £750.
Housing association
Futures Housing Group Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 12 published decisions.
- No maladministration 1
- Reasonable redress 2
- Service failure 4
- Maladministration 11
- Mediation / settlement 1
Futures Housing Group Limited's maladministration rate (92%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (12)
All landlordsFutures Housing Group Limited
202317660
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.. Total compensation…
Futures Housing Group Limited
202308956
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor..
Maladministration bathroom repair
Futures Housing Group Limited
202234026
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman has also considered the…
Futures Housing Group Limited
202302990
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling..…
Futures Housing Group Limited
202212340
The Ombudsman found maladministration, service failure in the landlord’s handling of : The resident’s concern regarding the requirement for him to pay for the call system through the service charge. The landlord’s…
Futures Housing Group Limited
202310685
The Ombudsman found maladministration in the landlord’s handling of : The length of time the landlord’s insurer took to process the subsidence insurance claim, assess the property and instruct the works to commence. The…
Futures Housing Group Limited
202113588
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of…
Mediation / settlement Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Futures Housing Group Limited
202112973
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s…
Reasonable redress No maladministration damp and mould complaint handling delay repairs delay window repair
Futures Housing Group Limited
202205122
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint.. Total compensation…
Futures Housing Group Limited
202125641
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of damp and mould and his subsequent request for compensation. The formal complaint into this matter.…
Futures Housing Group Limited
202004109
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of repairs to the resident’s heating system. The landlord’s…
Service failure Reasonable redress Maladministration leak water ingress complaint handling delay repairs delay heating hot water
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