Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 17 published decisions.
Gateway Housing Association Limited's maladministration rate (94%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202439005 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of gas leaks…
202407368 Local authority / ALMO / TMO
The Ombudsman found no maladministration, severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns that her property was not…
202445270
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak..
202310470
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and the housing…
202431390
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between the resident and the…
202311690
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks and damp in his property and the subsequent offer of compensation. The Ombudsman has also…
202217623
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident’s request for adaptations to their property..
202216373
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the…
202214087
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s request for a chain let. The landlord’s handling of communications over future chain lets..
202117623
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. The resident’s concerns about communal…
202112753
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports of littering and…
202117769
The Ombudsman found service failure, maladministration in the landlord’s handling of : The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s…
202110301
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £150.
202118564
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of The resident has complained about the landlord’s: handling of the resident’s request to remove the tree in their…
202114470
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.. Total compensation ordered: £150.
202105653
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak into his property, and his request for…
202000681
The Ombudsman found service failure in the landlord’s handling of The resident complains about: the landlord's administration of the service charge for communal lighting, and; its response to her requests for…
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