Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Gloucester City Homes Limited's maladministration rate (50%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202429315 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, mediation settlement, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of : The landlord’s response to the…
202316835
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s actions in recovering rent arrears from the resident..
202311899
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the implementation of a pre-payment meter for heat and hot water in the property, and the associated costs..
202219320
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The condition of the property on letting it to the resident. The removal of asbestos at the property.. Total compensation…
202007410
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: handling of outstanding repairs to the heating and hot water system. level of cleaning and…
201916109
The Ombudsman found severe maladministration in the landlord’s handling of The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord took too long to…
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