Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 27 published decisions.
Golding Homes Limited's maladministration rate (96%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202434945 Housing association
The Ombudsman found service failure, maladministration, severe maladministration, reasonable redress in the landlord’s handling of Finding Maladministration Our Complaint Handling Code (the Code) sets out when and how a…
202317058
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling…
202333825
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a 2 stage complaints process. Its policy says…
202413086
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The…
202418958
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs at the property..
202430186
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her request for compensation for damaged belongings..
202334981
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £375.
202320018
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s personal data..
202329384
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of a roof repair.. Total compensation ordered: £300.
202329551
The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. The landlord’s handling of the…
202410615
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has also investigated the landlord’s…
202318490
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a potential data breach. Associated complaint..
202412447
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of issues with her back door.. Total compensation ordered: £400.
202218685
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of outstanding repairs to his roof and loft . This report has also considered the landlord’s…
202224206
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident about: Her repairs reports. Staff conduct.. Total compensation ordered: £600.
202229689
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The…
202219129
The Ombudsman found maladministration in the landlord’s handling of the resident’s concerns relating to the landlord's handling of his data..
202219616
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of REPORT COMPLAINT 202219616 Golding Homes Limited 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating…
202213912
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a staircasing application made by the resident.. Total compensation ordered: £250.
202206194
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of overflowing gutters. Response to the resident’s reports of drains being…
202205830
The Ombudsman found mediation settlement in the landlord’s handling of This complaint is about the landlords handling of the resident’s reports of: Anti-social behaviour (ASB). The neighbour’s caravan. The neighbours…
202211641
The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman…
202217726
The Ombudsman found maladministration, mediation settlement, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of damp and mould…
202208880
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To…
202220971
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage to her front door..
202014847
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s…
202002016
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202002016 Golding Homes Limited 10 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…
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