Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Gravesend Churches Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The associated…
Landlord Monitor feature
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