Great Places Housing Association

The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) We have found: Maladministration in the landlord’s…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of the reports of a cold…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the service charge for estate lighting. Our decision (determination) The complaint was…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of repair to her boiler. How the landlord responded to…

The Ombudsman found no maladministration, mediation settlement, maladministration in the landlord’s handling of We have not made orders for the landlord. Summary of reasons In summary, the Ombudsman found that the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage to his laminate flooring. His request to have an…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of defects in a new build property.. Total compensation ordered: £750.

The Ombudsman found no maladministration in the landlord’s handling of This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to a patio…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint handling..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports about: repairs to the bathroom. anti-social behaviour (ASB). the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns a neighbour had installed a smart doorbell..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also considered the…

The Ombudsman found maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about an increase in his energy bills.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about fire safety inspections at his property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Defect repairs. The resident’s complaint..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report that the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns that service charges were incorrectly applied to her account. The Ombudsman has also considered the…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s reports about the property condition and associated repairs. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation ordered: £500.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The repairs including damp and mould in the property. Designating the resident as a new tenant rather…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours.. Total compensation…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a faulty boiler. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The Ombudsman has also…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: Handling of kitchen and bathroom renewal work. Response to the resident’s concerns about the conduct of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. The lack of a tap in the garden..

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. Handling of the related formal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s communication instructions..

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about: The landlord’s handling of external repairs. The associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s: Response to reports of a rodent infestation. Handling of reports relating to communal repairs…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the communal areas. Concern about the amount of service charge levied for communal…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of no hot water and heating in her…

The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak in an ensuite bathroom. The landlord’s complaint handling has also been investigated..…

The Ombudsman found maladministration in the landlord’s handling of the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower and shower cubicle. A faulty…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports about her boundary wall. The landlord’s handling of the resident’s reports about…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to: the boiler; the kitchen tap.. Total compensation ordered: £100.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for compensation, following a complaint about an area of land at the rear of the…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of a leak affecting the property. The landlord’s handling of works to make good damage…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202200713 Great Places Housing Association 2 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s electric heaters. The landlord’s handling of the associated complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of damp in the property, and the length of time taken for remedial work to be completed.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns about asbestos.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.. Total compensation ordered: £350.

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units and is of poor quality..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the activation of the resident’s carbon monoxide alarm. The landlord’s handlining of the resident’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The landlord’s…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. Refusal to…

The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.. Total compensation ordered: £200.

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202000780 Great Places Housing Group Limited 4 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and…