Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 122 published decisions.
GreenSquareAccord Limited's maladministration rate (89%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202513966 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s request to change the tenancy agreement.…
202343731 Housing association
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to the heating and hot water system. Complaint handling. Our decision (determination) We found there was…
202407830 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: response to the resident’s concerns about the temperature of his water handling of the…
202417152 Housing association
The Ombudsman found reasonable redress, no maladministration, maladministration, service failure in the landlord’s handling of Our decision (determination) We have determined: Reasonable redress in the landlord’s…
202442369 Housing association
The Ombudsman found reasonable redress, no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the boiler, loss of heating and hot water. Reports of…
202440135 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: the resident’s reports of problems with the communal door the associated…
202516593 Housing association
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration, outside jurisdiction, mediation settlement in the landlord’s handling of the landlord’s response to: The resident’s…
202438428 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was service failure in the landlord’s handling of: The resident’s damp…
202446617 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the: Roof leak causing damage to insulation and damp and…
202339998 Housing association
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s response to reports of damp and mould at the property. We have also investigated the…
202514443 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about cracks, holes in walls, loft insulation, roof…
202331616 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request for new heaters. The associated…
202509140 Housing association
The Ombudsman found reasonable redress, no maladministration, maladministration, service failure in the landlord’s handling of The landlord’s handling of the resident’s: Reports of repairs. Associated formal complaint.…
202503811 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Repairs required to a lintel and…
202453385 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the ventilation unit, damp and mould. The associated complaint. Our…
202419137 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Damp and…
202417676 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to a wet room following a refurbishment. Complaint…
202506388 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of how the landlord responded to: Reports of damp and mould. The associated complaint. Our decision…
202504098 Housing association
The Ombudsman found no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of damp and mould at the property.…
202419667 Housing association
The Ombudsman found service failure, maladministration, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to bedroom windows. Repairs to…
202102715 Housing association
The Ombudsman found reasonable redress, severe maladministration, mediation settlement, service failure, maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) There was…
202347909 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: repairs to a window in the communal area. the associated…
202404691 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Concerns about…
202406999 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of : The lack of receipt of a decorating voucher. The resident’s reports about communal maintenance, mice,…
202503734
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Handling of reports about the condition of the front door and windows. Failure to recognise and…
202428371
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.. Total compensation ordered: £300.
202502565
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould.. Total compensation ordered: £600.
202337924
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in her home. We have also considered the landlord’s complaint handling..
202336135
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. reports of poor communal cleaning and…
202446563
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould in the resident’s home. We have also assessed the landlord’s complaint handling..
202405381
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns about his…
202424976
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s mutual exchange application..
202453111
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handing of damp in the property and associated repairs.. Total compensation ordered: £200.
202429508
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.. Total compensation ordered: £150.
202451598
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property.…
202421830
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the…
202426225
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about the…
202423276
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the contractor chimney sweep services.. Total compensation ordered: £700.
202422349
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise from her neighbour.. Total compensation ordered: £950.
202337417
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.. Total compensation ordered: £1000.
202431242
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord's handling of the resident’s reports of damp and mould and related repairs. We have also considered the landlord’s…
202342489
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s request for the installation of a wet room..
202433034
The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has…
202442992
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. The replacement of windows..
202413916
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of reports of damp and mould..
202438382
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould, and associated repairs.. Total compensation ordered: £827.
202442055
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the…
202308881
The Ombudsman found maladministration in the landlord’s handling of : the level of compensation offered by the landlord for delays in completing repairs to the resident’s staircase. the landlord’s complaints handling..
202315773
The Ombudsman found reasonable redress in the landlord’s handling of the level of compensation awarded by the landlord relating to its handling of a boiler leak. The Ombudsman has also considered the landlord’s…
202439567
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould..
202224842
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). Request for…
202422878
The Ombudsman found reasonable redress in the landlord’s handling of the handling of a request to paint fascia boards..
202322171
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise transference from outside the property.. Total compensation ordered: £350.
202413045
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Reports about his…
202320731
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a…
202427767
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB). This Service has also considered the landlord’s handling of the…
202400610
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and blocked guttering. The Ombudsman has also…
202225008
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. Repairs to…
202334007
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman has also…
202429481
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of water ingress and associated damp and mould. complaint.. Total compensation ordered: £450.
202341955
The Ombudsman found service failure in the landlord’s handling of the landlord's response to the resident's reports about problems with the electrics in her home.. Total compensation ordered: £50.
202418468
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Roof repairs including the gutters, fascias and eaves. The complaint.. Total compensation ordered: £100.
202222206
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. Repair the fire…
202317936
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: The resident's reports about the standard and frequency of grounds maintenance in the car park area. The…
202316198
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the landlord’s: complaint handling. record…
202233697
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s queries about her rent account and service charge. Complaint handling..
202226726
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Associated complaint..
202403559
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The…
202334620
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and mould in the property.. Total compensation ordered:…
202312962
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the administration of her rent account and the calculation of her…
202400949
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. The resident’s…
202334343
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints..…
202342904
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of having no heating and hot water and associated repairs. The resident’s report of a leak and…
202307331
The Ombudsman found reasonable redress in the landlord’s handling of the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated the landlord’s complaint handling..
202229793
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour. This report also considers the landlord’s handling…
202302023
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns that fencing has been installed over the boundary line of the property.. Total compensation ordered:…
202125886
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about changes made to the communal garden by a neighbour. The landlord’s complaint handling.. Total…
202218810
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of low water pressure from the shower in her bathroom. This report also looks at the…
202306233
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the repairs to the wall plaster. The investigation has also considered the landlord’s complaint handling..…
202304099
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about staff conduct. Decision to request that the resident was only visited in…
202227249
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the window cleaning service. This investigation has also considered the…
202304900
The Ombudsman found maladministration in the landlord’s handling of the provision of gardening services. The Ombudsman has also considered the landlord’s complaint handling..
202229616
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a suspected carbon monoxide leak. The Ombudsman has also considered the landlord’s complaint…
202229698
The Ombudsman found maladministration in the landlord’s handling of This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary and…
202214873
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023 Our approach The Housing Ombudsman’s approach…
202209533
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom that occurred in 2019.…
202302675
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord's handling of the collection of the residents rent in advance and the rent arrears. The landlord’s complaint…
202212832
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about requiring repair works at the property. As part of this…
202124467
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling..
202206981
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident's request for replacement windows; and the subsequent complaint.. Total compensation…
202119238
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint.. Total compensation ordered:…
202215369
The Ombudsman found mediation settlement, reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling and response to the resident’s reports of a leak and damage, including to their…
202128291
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the living…
202121460
The Ombudsman found reasonable redress, service failure, no maladministration, maladministration in the landlord’s handling of The resident complained about: How the landlord handled the report of a leak into the…
202006337
The Ombudsman found maladministration, service failure, mediation settlement, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following…
202207660
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s: Concerns about the standard of service relative to the…
202110891
The Ombudsman found severe maladministration, no maladministration, service failure, maladministration in the landlord’s handling of The resident complained about: How the landlord handled concerns he raised about…
202008441
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by a leak.. Total compensation ordered: £900.
202221253
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a rat infestation..
202101087
The Ombudsman found mediation settlement, severe maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s…
202105733
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : the landlord’s handling of a request to level and floor part of their property; and the associated complaint handling.. Total…
202202664
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the…
202124182
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder is…
202206869
The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation.. Total compensation…
202113283
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of defects and repairs. Handling of her requests for adaptations.…
202004624
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling and response to the: issue of an eviction notice; resident’s…
202209779
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of This complaint is about the level of compensation the landlord offered to the resident following repairs to the…
202208247
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to be reimbursed for the cost of these to…
202203074
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of heating issues in the property. The resident’s request to install a wood…
202123498
The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their request for the garden to be paved.. Total…
202126969
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak, and the subsequent repairs.. Total compensation ordered: £448.
202105123
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling.. Total compensation ordered:…
201911522
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. The…
202108707
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak…
202122363
The Ombudsman found maladministration in the landlord’s handling of the level of rent at the property..
202010493
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of no hot water and heating and repairs to her storage heaters. The landlord’s…
202011790
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of The resident complains about: The landlord’s handling of the resident’s concerns about the installation of a…
202012331
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the following issues:.
202103826
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the fulfilment of the terms of a self-build scheme..
202014306
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the safety of storage heaters installed in her…
202012871
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the…
202013559
The Ombudsman found mediation settlement in the landlord’s handling of The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property..
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