Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Guildford Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202422292
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities while she was away from the property.…
202325281
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident's reports of an odour in her property. This report has also assessed the landlord’s…
202343175
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202123338
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident..
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