Hackney Council
202225651
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to windows. The Ombudsman has also decided to investigate the landlord’s complaint handling.. Total compensation…
Local authority / ALMO / TMO
Hackney Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 35 published decisions.
- No maladministration 10
- Reasonable redress 3
- Service failure 14
- Maladministration 20
- Severe maladministration 8
- Mediation / settlement 4
Hackney Council's maladministration rate (80%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (35)
All landlordsHackney Council
202117182
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould throughout the property. Handling of the resident's…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Hackney Council
202212255
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of: Repair issues in the property including a leak, hole…
Service failure Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Hackney Council
202234674
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of the resident's reports regarding: Damp, mould and ongoing leaks. The resident's request to be…
Hackney Council
202210294
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint…
No maladministration Maladministration leak water ingress complaint handling delay repairs delay window repair
Hackney Council
202200858
The Ombudsman found severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows…
Severe maladministration Maladministration Reasonable redress damp and mould complaint handling delay repairs delay window repair
Hackney Council
202213194
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Hackney Council
202112672
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Concerns raised by the resident about the condition of the property when it was let to her. The…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Hackney Council
202216179
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s toilet..
Hackney Council
202205379
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for repairs to a toilet seat.. Total compensation ordered: £50.
Service failure repairs delay
Hackney Council
202204992
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of : The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of…
Service failure Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Hackney Council
202210348
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about being overcharged for water services..
Hackney Council
202113360
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window…
Service failure Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Hackney Council
202115939
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated complaint.. Total compensation ordered: £600.
Hackney Council
202119792
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to award a home loss payment..
No maladministration decant
Hackney Council
202119031
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint..
No maladministration leak water ingress complaint handling delay repairs delay communication failure
Hackney Council
202203358
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.. Total compensation ordered: £200.
Hackney Council
202106699
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance..
Hackney Council
202200110
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing..
Maladministration
Hackney Council
202118205
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s report of a leak from the property above and the subsequent damage caused to her property.. Total…
Hackney Council
202104301
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a fault with the boiler in the resident’s property..
Hackney Council
202103426
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her reports of noise transference from another property..
Hackney Council
202008118
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property..
Mediation / settlement Service failure damp and mould leak water ingress repairs delay heating hot water
Hackney Council
202102440
The Ombudsman found reasonable redress, maladministration, service failure, no maladministration in the landlord’s handling of The resident’s complaint was about: The landlord’s response to the resident’s request for…
Reasonable redress Maladministration Service failure No maladministration leak water ingress complaint handling delay repairs delay asb
Hackney Council
202100876
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s queries about service charges for the financial year 2019/20, including his request to…
No maladministration Service failure repairs delay service charge heating hot water communication failure
Hackney Council
202013813
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and mould from October…
Maladministration Reasonable redress Service failure damp and mould complaint handling delay repairs delay decant
Hackney Council
202005813
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of repairs in the property.. Total compensation ordered: £75.
Hackney Council
202102201
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: a bathroom fan repair; the related complaint.. Total compensation ordered: £325.
Hackney Council
202000552
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s…
Hackney Council
202006581
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and…
Hackney Council
202003776
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, and to rent a garage in 2018..
Maladministration garage repair
Hackney Council
202007522
The Ombudsman found maladministration in the landlord’s handling of the landlord's completion of major works in 2014 and subsequent recharging in 2020..
Hackney Council
202005077
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the landlord’s handling of repairs to the heating and hot water in the property..
Mediation / settlement heating hot water
Hackney Council
202005750
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of unauthorised items being stored in communal areas..
Hackney Council
202004968
The Ombudsman found maladministration in the landlord’s handling of The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the reference 201703415.…
Maladministration leak water ingress
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