Haringey London Borough Council

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The resident complained about the landlord’s handling of repairs to the balcony door. We have also…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of ASB by a neighbour. Complaint. Our decision…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord delayed providing a complaint response to the resident. It acknowledged poor communication and investigation of…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of leaks the associated complaint Our…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. Our…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: response to the resident’s report of a leak handling of the associated complaint Our decision (determination)…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: Roof leaks, damp and mould. The associated complaint. Our decision…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the property. The…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould damage caused to her belongings. Reports of damp and…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. Associated complaint.…

The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: The landlord’s response to the kitchen repairs in the…

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for emergency assistance and door replacement.…

The Ombudsman found severe maladministration, service failure, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of reported damp, mould and plastering repairs. We have also…

The Ombudsman found reasonable redress, maladministration, service failure in the landlord’s handling of the resident’s: Reports of leaks. Reports of damp and mould. Complaint.. Total compensation ordered: £350.

The Ombudsman found service failure, maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: bathroom repairs fencing repairs repointing external…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s:. Total compensation ordered: £4115.

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.. Total…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.. Total…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp and mould.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a leak. The resident’s complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey…

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the property. Requests to be moved to temporary…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. Handling of subsequent remedial repairs. Complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a leak at the property. The Ombudsman has also looked at the landlord’s complaint handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.. Total compensation ordered: £500.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £180.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. Concerns about the condition of brickwork.…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of ongoing issues with the…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: Roof repairs. Complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.. Total compensation ordered:…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the communal roof..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of repairs to the fences at the bottom of the stairwell and top of the terrace to the resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic violence (DV). Concern regarding…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a refund request for fire doors that it did not install..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft..…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.. Total compensation ordered: £2734.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Window repairs. Anti-social behaviour reports..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to the kitchen ceiling and…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of: The resident’s reports that its records incorrectly showed that her property had 3 bedrooms. A door replacement. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance schedule. The maintenance of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated complaint.. Total compensation…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The repairs at the property. The associated complaint.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s complaint handling will also be investigated..…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to update her household details on her tenancy file. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord handling of: The maintenance of a hedge. The associated complaint.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint.. Total compensation…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the landlord’s record…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s complaint handling has also been…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also about the landlord’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to the damp and mould. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of the resident’s reports of a leak from the flat above.. Total compensation ordered: £1681.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for a management pack.. Total compensation ordered: £825.

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: report that his home was flooded . request for compensation for damage to his personal belongings. The…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. Noise transference. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property..

The Ombudsman found severe maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, and mould, in…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The Ombudsman has also…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out of the bedroom…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The resident’s…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Reports of harassment by noise nuisance.…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of a leak in the resident’s property.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request to be rehoused. the associated complaint..…

The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of : the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the boiler. The resident’s complaint.. Total compensation ordered: £700.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of damp and mould in the property. The associated complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of : The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning.…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about multiple outstanding repairs.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s complaints handling has also been…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and mould. A mice infestation in…

The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of ASB between May 2022 and August…

The Ombudsman found maladministration in the landlord’s handling of : The level and reasonableness of the landlord's service charges for major works for a fire door and alarms at the resident’s property. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet.…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise. The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £1000.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: a request that it provide a service charge refund; the associated complaint..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the property; A rat…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas.…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. This…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint.. Total compensation…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. Complaints handling. The…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of shower repairs. associated complaint.. Total compensation ordered:…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s:. Total compensation ordered: £4803.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of noise nuisance , including providing soundproofing.. Total compensation ordered: £600.

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden fence..

The Ombudsman found reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding related service…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement for…

The Ombudsman found reasonable redress, service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to address the resident’s reports of: Interference with the water…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report will…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s request that he be…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s…

The Ombudsman found reasonable redress, service failure, maladministration, no maladministration in the landlord’s handling of : The repairs service provided by the landlord following a burst pipe in the property. The…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.. Total…

The Ombudsman found service failure, reasonable redress, maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to and handling of a leak into the resident’s property. Handling of…

The Ombudsman found severe maladministration in the landlord’s handling of The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the…

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the:. Total compensation ordered: £500.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s application to succeed the tenancy of their late father..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.. Total compensation ordered: £870.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of outstanding repairs to her fence.. Total compensation ordered: £300.

The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and lack of sufficient ventilation. priority for…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boundary wall.. Total compensation ordered: £250.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed..

The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of repair issues with her rear gate and her request to replace the dividing link fence with a wooden…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the replacement of the resident’s back door.. Total compensation ordered: £300.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s balcony window.. Total compensation ordered: £200.

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s response to the resident’s…