Harrow Council
202007622
The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal…
Local authority / ALMO / TMO
Harrow Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 7 published decisions.
- No maladministration 3
- Reasonable redress 2
- Service failure 3
- Maladministration 2
- Mediation / settlement 1
Harrow Council's maladministration rate (71%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (7)
All landlordsHarrow Council
202113373
The Ombudsman found maladministration in the landlord’s handling of The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The…
Maladministration damp and mould
Harrow Council
202014348
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s reports of a leak at his property; complaints handling..
Service failure Reasonable redress leak water ingress repairs delay service charge communication failure
Harrow Council
202013212
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused by a leak at the property. The complaint is also…
Harrow Council
202001658
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s kitchen..
Harrow Council
202002402
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance. The…
Mediation / settlement Service failure No maladministration complaint handling delay asb record keeping communication failure
Harrow Council
201914659
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the…
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