Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
Hightown Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202509436 Housing association
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould and thermal…
202434525
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. We have also considered the landlord’s…
202228597
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance..
202320493
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property..
202348167
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about fire safety and cladding at the building.. Total compensation ordered: £100.
202302378
The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: Response to the resident’s report that the landlord did not complete the paperwork for the…
202400264
The Ombudsman found maladministration, service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including…
202229801
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for reimbursement of flooring and increased heating bills as a result of water…
202233841
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The…
202009996
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to reports of defects in the property. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
202102415
The Ombudsman found mediation settlement, service failure, no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s repair reports regarding the rear door and…
202121975
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The concerns raised by the resident about the safety and condition of the property when she moved in via…
202125333
The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to…
202101957
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has…
202215632
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of works required to the property allocated to the resident before his tenancy could commence.. Total compensation ordered: £100.
202107538
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint…
202102411
The Ombudsman found service failure, no maladministration in the landlord’s handling of The leaseholder complains about the landlord’s response to his concerns about a staff member..
202009452
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The local authority’s decision to allocate the property to the resident and the conduct of the Allocations Officer. The…
201915457
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found when he…
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