Homes Plus Limited

The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of: A leak from the roof including damaged loft…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the property. Repairs. We have also investigated the…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s report of a leak into their property, and the associated repairs..

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of anti social behaviour (ASB)..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Roof repairs and associated damp and mould. The complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs, drainage smells, and inadequate insulation. Associated complaint.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for the kitchen floor to be levelled.. Total compensation ordered: £75.

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service has also considered the landlord’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of: Defects and concerns about the property after she moved in. Alleged…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found service failure in the landlord’s handling of : the landlord’s response to the resident’s request to cut back the trees in her back garden. The landlord’s response to the resident’s request to remove…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs to the kitchen. Associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Shower repairs. The resident’s requests for the heating system to be upgraded. The Ombudsman has also investigated the…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak to the roof at her property..

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord entering the resident’s property by force and without permission to effect repairs. The compensation awarded as part of…

The Ombudsman found service failure in the landlord’s handling of : The condition of the property at the start of the resident’s tenancy, and how the subsequent repairs were handled by the landlord. The landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him..

The Ombudsman found maladministration in the landlord’s handling of the time taken to prepare the property at the start of the tenancy..

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : the condition of the property when let; the landlord’s handling of repairs after the resident moved into…

The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord's: Response to the resident’s concerns about the condition of the property upon moving in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of remedial works to the roof following reports of damp and mould.. Total compensation ordered: £1250.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The Ombudsman has also considered the…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This report also examines the…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, garden, and rear doors.…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of poor staff conduct…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of pests in her loft.. Total compensation ordered: £250.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of repairs to the front door, damp and mould and slabs. The complaint is about the landlord’s response…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of mould in the property. The complaint is also about the landlord’s handling of the complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to Buy (VRTB) scheme was…