Hornsey Housing Trust Limited
202222077
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about antisocial behaviour (ASB) and its subsequent decision not to investigate..
Housing association
Hornsey Housing Trust Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- No maladministration 2
- Maladministration 1
- Mediation / settlement 1
Hornsey Housing Trust Limited's maladministration rate (33%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (3)
All landlordsHornsey Housing Trust Limited
202202399
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to…
Mediation / settlement No maladministration leak water ingress asb heating hot water communication failure
Hornsey Housing Trust Limited
202014795
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a replacement kitchen and bathroom..
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