Housing Solutions
202344100
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint.. Total compensation…
Housing association
Housing Solutions
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 14 published decisions.
- No maladministration 7
- Reasonable redress 3
- Service failure 8
- Maladministration 5
- Mediation / settlement 2
Housing Solutions's maladministration rate (71%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (14)
All landlordsHousing Solutions
202332388
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to reports of noise nuisance. Handling of a window repair. Handling of heating…
No maladministration Service failure Reasonable redress damp and mould complaint handling delay repairs delay window repair
Housing Solutions
202414087
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman…
Service failure Maladministration leak water ingress complaint handling delay repairs delay window repair
Housing Solutions
202301870
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202301870 Housing Solutions 28 May 2025 Our approach The Housing Ombudsman’s approach to investigating and…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Housing Solutions
202307499
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was not compliant. The resident’s reports of…
Housing Solutions
202222020
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s decision to restrict the resident’s contact. The landlord’s response to the resident’s request for the landlord to…
Housing Solutions
202210859
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident's reports of noise nuisance from a neighbour..
Housing Solutions
202120691
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of repairs to a defective heating and hot water system. The Service has also considered the landlord’s…
Maladministration Service failure complaint handling delay heating hot water record keeping communication failure
Housing Solutions
202119634
The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and…
Housing Solutions
202206842
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the communal bike shed.. Total compensation ordered: £100.
Housing Solutions
202015033
The Ombudsman found mediation settlement, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports regarding antisocial behaviour (‘ASB’) from her neighbour..
Mediation / settlement Service failure Reasonable redress repairs delay asb heating hot water lift failure
Housing Solutions
202108252
The Ombudsman found no maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s reports that one of the bedrooms in her property was too small to be classed as a…
Housing Solutions
202006212
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The resident has complained about: The time taken by the landlord to process their mutual exchange application. The way their…
Housing Solutions
201817213
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the…
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