Hyde Housing Association Limited

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB).…

The Ombudsman found service failure, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s query about buildings insurance. Our decision (determination) There was service…

The Ombudsman found maladministration, reasonable redress, severe maladministration, outside jurisdiction in the landlord’s handling of : The level of rent increase applied to the garage rent. The landlord’s handling of…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Leak reports. The resident’s complaint. Our decision (determination) We…

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of possible subsidence. Handling…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: A leak to the resident’s property. A request for information about the buildings insurance policy. Our decision…

The Ombudsman found severe maladministration, service failure, maladministration, reasonable redress in the landlord’s handling of The landlord’s complaint handling, in particular a delay in responding to the resident’s…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of reports of damp, mould and coldness in the resident’s bedroom. We have also…

The Ombudsman found maladministration, severe maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Parking charge notices. The associated complaint. Our…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the communal boiler. A missed appointment. Associated complaint.…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord’s communication about repairs to the communal heating and hot water system. The landlord’s handling of the…

The Ombudsman found reasonable redress, severe maladministration, maladministration, outside jurisdiction, no maladministration in the landlord’s handling of The resident’s concerns that the landlord was discriminating…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Associated complaint.…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about electrical safety. The resident’s reports of…

The Ombudsman found service failure, severe maladministration, mediation settlement, maladministration in the landlord’s handling of The landlord had not responded in line with its complaint policy of the Code..

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould and the associated repairs. Associated complaint. Our decision…

The Ombudsman found reasonable redress, no maladministration, maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of the resident’s: Assertion that the…

The Ombudsman found severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the damp and mould problem. Handling of the complaint. Our decision…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs following a leak in the resident’s property. Our decision (determination) The complaint has been resolved with our…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of damp and mould. Associated…

The Ombudsman found maladministration in the landlord’s handling of how the landlord responded to reports of blocked drains and pests. Our decision (determination) The complaint was resolved with our intervention. We…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Kitchen defects. Shower repairs. External paving…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: A repair to a communal light outside the property. The…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of Our decision (determination) We found that: There was maladministration in the…

The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress in the landlord’s handling of repairs to leaks into the resident’s property. We have also considered the handling of…

The Ombudsman found maladministration, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould, and associated repairs. We have also…

The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Inadequate heating. A roof leak. We have also…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of repairs to a leaking skylight. We have also considered the landlord’s complaint handling. Our…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal of a gas…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for a replacement bathroom. Associated complaint. Our…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to issues with the heating and hot water at the property.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for assistance with his rehousing needs..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a moth infestation in the property..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB..

The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint.

The Ombudsman found maladministration in the landlord’s handling of This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint.. Total compensation ordered: £50.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s heating system and the compensation it offered..

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of repairs to a communal front door.. Total compensation ordered: £800.

The Ombudsman found maladministration in the landlord’s handling of the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.. Total compensation ordered: £275.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: balcony door repairs. the associated complaint.. Total compensation ordered: £300.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about energy efficiency and cavity wall insulation. Complaint..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about a lack of hot water..

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s reports about repairs to the windows..

The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident's concerns about the operation of windows and a lack of ventilation. Complaint handling..

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in the toilet room.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak in the property and associated repairs.. Total compensation ordered: £929.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in his property and the associated repairs.. Total compensation ordered: £1500.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to the bathroom. The resident’s reports about repairs…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: reports of a leak. reports of damp and mould.. Total compensation ordered: £500.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the property following a fire. The associated complaint.. Total compensation ordered: £1350.

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated the landlord’s handling of…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during this incident; the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of noise from an upstairs neighbour..

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a new…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and…

The Ombudsman found no maladministration in the landlord’s handling of The landlord’s response to the resident’s report of a fire alarm setting off..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling.. Total compensation ordered: £650.

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of the resident’s reports of a boiler leak and associated repairs.. Total compensation ordered: £50.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for a car parking space..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.. Total…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of communal lighting…

The Ombudsman found maladministration in the landlord’s handling of the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling.. Total compensation ordered: £200.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of cracked walls in the property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated complaint.. Total…

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s decision not to apply for possession of a property on the estate where the resident lives. We have also considered…

The Ombudsman found service failure in the landlord’s handling of The landlord’s handling of the resident’s reports of anti social behaviour (ASB).. Total compensation ordered: £550.

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak and the associated repairs.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her property.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlords handling of: The resident’s reports of no hot water in the property. The associated complaint..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s handling of the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.. Total compensation ordered: £300.

The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of boiler repairs..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the resident’s property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the condition of the rear garden..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s reports of a leak into the property. handling of…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman has also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the conduct of its staff member. This Service has also considered the landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s concerns about loft insulation. This…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement of service charges relating to…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered the landlord’s…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal communal cleaning. the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also considered the landlord’s record keeping..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a repair to: A leak. The boiler and associated pipework. The Ombudsman has also considered the…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.. Total…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This report will also assess the landlord’s record…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to the ceiling. The landlord’s handling of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and a broken bin.. Total compensation…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s: Reports of a leak and the associated remedial repairs. Request for compensation for…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a kitchen cabinet door. Reports of damp and mould.. Total compensation ordered: £350.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould in her kitchen and the associated repairs. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been…

The Ombudsman found reasonable redress, maladministration, no maladministration, service failure in the landlord’s handling of the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of the complaint.. Total compensation ordered:…

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to a garage…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed.…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of : The landlord's investigation into complaints about the resident's behaviour, and the associated decision…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a leak in a…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs following a leak. The resident’s request for a kitchen replacement. The…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to reports of an intermittent leak. The associated complaint handling..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a repair to the oven and fan..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her building. Repairs to her…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to a report of a leak and associated repairs.. Total compensation ordered: £1050.

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling of outstanding…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response to the resident’s rent…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation has also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about a right to buy (RTB) application. This Service has also considered the landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of an intermittent leak. The associated complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of the mutual exchange process; response to the resident’s reports that her boiler was not working properly;…

The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the: Landlord’s response to the resident’s concerns about the communication regarding dog fouling. Landlord’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused.…

The Ombudsman found reasonable redress, service failure, maladministration, severe maladministration in the landlord’s handling of . The residents request for compensation for damaged personal items. The landlords…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports regarding the air source heat pump and solar panels. The landlord’s handling of…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reporting of damp and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to reports of fly tipping. Handling of the associated complaint.. Total compensation ordered: £350.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works.…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the landlord’s: complaint handling; record…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of an overhanging tree blocking the communal light sensor. The associated complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the bathroom, kitchen, plastering and intercom. The associated complaint and request for…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman has also considered the…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to reports of a fencing repair and the maintenance of the external decoration of the building. The…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s:. Total compensation ordered: £600.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the resident’s concerns about…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of water ingress into the property resulting in damp and mould. The Ombudsman has also…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: response to concerns about the presence of carbon monoxide; response to concerns about a lack of heating and hot…

The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of : The landlords response to the residents reports of anti social behaviour (ASB). The landlords handling of the…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the balcony door..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of the resident’s reports of smoke ingress to her property. response to the resident’s reports of antisocial…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Application to succeed her late mother's tenancy. Repairs including leaks and mould. Reports of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has also been considered.. Total…

The Ombudsman found maladministration in the landlord’s handling of the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges..

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s: Responses to the resident’s concerns about the cost of running his…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s fence. Information provided by the landlord in relation to responsibility for…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Water leaks into the resident’s flat. The associated complaint.. Total compensation ordered: £700.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour by her neighbour. Complaint handling.. Total compensation…

The Ombudsman found severe maladministration in the landlord’s handling of : the landlord’s handling of leaks in the property. the landlord’s handling of the complaint.. Total compensation ordered: £500.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling..

The Ombudsman found service failure in the landlord’s handling of : the landlord’s response to repairs to the fences and bin store. the associated complaint.. Total compensation ordered: £250.

The Ombudsman found reasonable redress, maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to the property, including…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould following a leak, and her subsequent request for compensation. The landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord’s response to the resident’s concerns about a contractor using the drive at her former property. the landlord’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202126628 Hyde Housing Association Limited 29 August 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: concerns about the price of their energy bills, following the installation of a new…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s windows. The associated complaint.. Total compensation ordered: £500.

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated complaint and compensation offered.. Total…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs at the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about staff. The landlord’s…

The Ombudsman found maladministration, mediation settlement, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the fire remediation works,…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors.…

The Ombudsman found mediation settlement, maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet.…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s reports of defects at her property, and complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: A downpipe. The communal doors to the bin store. A car park light. The landlord’s complaints…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s complaint…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of fly-tipping..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint.. Total compensation ordered: £1000.

The Ombudsman found service failure in the landlord’s handling of This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and actual charges for the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water.. Total compensation ordered:…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s formal complaint about service charge administration..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s report of leaks to the roof of the property and consequent repairs to make good the kitchen. The landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. Fire safety. Delays in…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also been investigated..…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Requests for sound insulation to be installed in the property. Reports of repairs to the…

The Ombudsman found mediation settlement, service failure, no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint.. Total compensation ordered: £850.

The Ombudsman found maladministration, mediation settlement, service failure, no maladministration, severe maladministration in the landlord’s handling of The resident has complained about the landlord’s: Handling of…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation which caused damage to her property in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of outstanding repairs to the garden.. Total compensation ordered: £300.

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint.. Total compensation ordered: £325.

The Ombudsman found mediation settlement, reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”)…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s complaint handling..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s shower. The associated complaint.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also…

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by damp and…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The landlord’s associated complaint handling..…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, re-tiling,…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the related complaint.. Total…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of. Total compensation ordered: £300.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.. Total…

The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s concerns about the condition of the…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct.. Total…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs following a leak. The landlord’s complaint handling.. Total compensation ordered: £300.

The Ombudsman found mediation settlement in the landlord’s handling of : The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts…

The Ombudsman found mediation settlement in the landlord’s handling of :.

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of The leaseholder complains about: The liability to pay for services delivered by the landlord which the…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and living room;…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling.. Total compensation ordered: £150.

The Ombudsman found maladministration, service failure in the landlord’s handling of :.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s queries about the administration of her service charge account. The level and reasonableness of the service…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould and damage to a balcony door. Replacement of…

The Ombudsman found service failure in the landlord’s handling of the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a faulty boiler..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof..

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about:. Total compensation ordered: £175.

The Ombudsman found maladministration in the landlord’s handling of an increase of rent, which the resident believes has been set too high..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her property; the related…

The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal…

The Ombudsman found service failure in the landlord’s handling of : The level of compensation offered to the resident for repair delays. The landlord’s complaint handling.. Total compensation ordered: £75.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the residents’ request to change parking bays by varying their lease..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about a…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns over the heating system in his property.. Total compensation ordered: £450.

The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of cladding remediation works including how long the works have…

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to…

The Ombudsman found service failure in the landlord’s handling of the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level and reasonableness of the service charges..

The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The landlord’s…

The Ombudsman found service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’).…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling.. Total…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling of historical…

The Ombudsman found maladministration, outside jurisdiction, service failure in the landlord’s handling of the landlord’s:. Total compensation ordered: £1550.

The Ombudsman found service failure in the landlord’s handling of :- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint..

The Ombudsman found service failure in the landlord’s handling of The landlord’s response to the resident’s report of disrepair to the roof.. Total compensation ordered: £1000.

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary wall…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.. Total…

The Ombudsman found service failure in the landlord’s handling of how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The resident has complained about: The landlord’s response to her reports of a leak in her property,…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property and the resident’s reports of damp and…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area;…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree…

The Ombudsman found service failure, maladministration in the landlord’s handling of :.

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining…