Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Inquilab Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202117243
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in…
202125616
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.. Total compensation ordered: £600.
202115670
The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing…
202108931
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling.. Total compensation ordered: £200.
202006150
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint…
202105939
The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. Complaint handling..…
202000804
The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and mould in the bedroom.…
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