Jigsaw Homes Group Limited

The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Damp and mould reports. Rat infestation…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was no maladministration in the landlord’s handling of: Reports of…

The Ombudsman found no maladministration, maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Being…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. We have also…

The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of Our decision (determination) We found the landlord responsible for: service failure in…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.. Total compensation ordered: £50.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.. Total compensation ordered: £300.

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s management of: the resident’s concerns about her high water usage. the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint.. Total…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs in the resident’s property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould in the bathroom. Toilet repairs. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling.. Total compensation ordered: £75.

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her reports regarding damp and mould in her property.. Total compensation ordered: £300.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint.. Total compensation ordered: £50.

The Ombudsman found service failure in the landlord’s handling of : The condition of the property when let and the landlord’s handling of associated repair issues. The landlord’s handling of the resident’s rent account.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the resident’s reports about the landlord’s handling of; Issues within the communal areas including repairs to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. This report also considers the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal garden.. Total compensation ordered: £150.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs and an upgrade to the communal front door. The resident’s reports of antisocial behaviour (ASB).…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to the building. Reports about the…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found service failure in the landlord’s handling of the landlords handling of the residents reports of toxic smells and gases in her property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. The landlord’s handling of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about an ongoing rat infestation..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about an ongoing rat infestation..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to the bathroom. Anti-social…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint…

The Ombudsman found no maladministration in the landlord’s handling of The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the: Condition of the property when it was let to the resident. Landlord’s handling of repairs including a leak, damp, and mould.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the reported condition of the property and rubbish being left in the gardens following the resident’s mutual exchange.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property..

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The complaint was about: The landlord’s response to the resident’s reports of antisocial behaviour.(ASB) The…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a transfer due to accessibility needs..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.. Total…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s response to his requests for CCTV footage..