Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Jigsaw Homes Tameside's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202113750
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of noise nuisance; request for a move.…
202212415
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports regarding damage to his garden furniture..
202108371
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to asbestos being identified at the resident’s property..
202106221
The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Handling of the resident’s anti-social behaviour (ASB) reports, and allegations made against him.…
202108701
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s air ventilation system..
202000469
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s report of a repair to the floor of his property..
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