Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Joseph Rowntree Housing Trust's maladministration rate (71%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202327976
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's complaint…
202308330
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation and damp in the property.. Total…
202216191
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused..
202113198
The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of dirt and fleas in communal areas. Reports of…
202221489
The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident’s reports of repairs to her windows and front door..
202213814
The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property.. Total compensation ordered:…
202006038
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s administration of the Resident’s rent account..
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.