£225
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.. Total compensation ordered: £225.
Housing association
Karbon Homes Limited Inc Byker Community Trust
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 3
- Maladministration 1
Karbon Homes Limited Inc Byker Community Trust's maladministration rate (25%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (4)
All landlordsThe Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue…
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal stairs of her scheme and…
£100
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the property below him. Allegations…
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