Lambeth Council

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue..

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202415881 Lambeth Council 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into the property. The…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman has also investigated the landlord’s handling of the…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of: A leak from the property above in December 2022 and water damage, damp, and mould caused by this. Repairs to the…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; handling of the resident’s…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of Japanese Knotweed impacting her use of the garden. The landlord’s response to the resident’s…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Roof repair. Complaint handling.. Total compensation ordered: £1100.

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of having no hot water and gas supply. The landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of excessive heat in the property. The landlord’s handling of the resident’s reports of…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of damp…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident's reports about a leak.. Total compensation ordered: £800.

The Ombudsman found severe maladministration, no maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to the windows. The Ombudsman has also investigated the…

The Ombudsman found maladministration in the landlord’s handling of the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his property.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The landlord’s complaint handling has also been…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a repair to his kitchen window and the arrangements for making the appointments.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s property. A lack of heating and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s record keeping and complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Annual gas safety check appointments. The associated complaint.. Total compensation ordered: £195.

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp and crumbling walls.…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the subsequent damaged caused.…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: report of a rat infestation at the property. request for annual…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. The Ombudsman has…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the renewal of the windows and doors at the property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Staff members using the estate cleaners’ room. The water pressure. Damp and…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: No electricity in the kitchen since April 2022.…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Intermittent heating and hot…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of repairs to a leaking roof and the subsequent damage..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a balcony leak. The Ombudsman has also addressed the landlord’s complaint handling.. Total compensation ordered: £1911.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the payment of communal electricity in the building. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: Reports of damp and mould in the hallway, bedroom and bathroom. Reports of personal belongings damaged by damp and mould.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about an outstanding roof repair..

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident's reports of a broken communal lift. This report has also assessed the landlord’s record keeping.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of eviction..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: reports of leaks from the roof and windows of the resident’s building, and the resulting damp and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and associated repairs.. Total compensation ordered: £500.

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of a leak into her property from the flat above;…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The Ombudsman has also taken the…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of multiple repair issues, including leaks, damp and mould. The Ombudsman has also considered…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of unsafe windows and other required repairs at the property.. Total compensation ordered: £300.

The Ombudsman found severe maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of repairs in the…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat and the subsequent damage caused. The Ombudsman has…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs to a communal lift.. Total compensation ordered: £800.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record keeping. The landlord’s complaint handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for repairs to the communal front entrance door. Complaint about the repair and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Leaks, damp and mould in his property. His reports of…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of : The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the building.…

The Ombudsman found mediation settlement, service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise transference from her…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of no gas or heating. The landlord’s handling of the resident’s request for a new kitchen and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration, service failure, mediation settlement in the landlord’s handling of the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord's response to the resident's: Reports of noise nuisance; Complaint.. Total compensation ordered: £600.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of a replacement door..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We have also investigated the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp and mould. The…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a repair to the property roof leading to damp. Reports of repairs to the…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. This Service will…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a wet room. The resident’s complaint.. Total compensation ordered: £2700.

The Ombudsman found service failure, maladministration in the landlord’s handling of The landlord’s handling of the communal walls and ceiling following leaks, and of the presence of asbestos in the walls. The…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman has also considered the landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Queries about her service charges. Formal complaint.. Total compensation ordered: £900.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlords handing of leaks into the residents property and the resulting damage. The landlords handling of the residents complaint…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs. Concern about charges for communal heating. Complaint.. Total…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s: Handling of asbestos related repairs at the property. Handling of the resident’s request for…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door and frame, and compensate her for this.…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s property and the resident’s reports of damp and mould. The Ombudsman has…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning: Leaks, damp and mould in the property. Repairs required to the kitchen window. The…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould in the property. The Ombudsman will also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns in relation to paying service charges for services not being provided or not being provided to a…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of various repairs to the property. The landlord’s complaint handling.. Total compensation ordered: £550.

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of reports of leaks, damp, mould and water damage in the property. The Ombudsman has also considered the landlord’s record…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to reports of a broken lift. As part of this investigation, this Service has decided to investigate the…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak from a flat above. The landlord’s complaints handling.. Total…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202219308 Lambeth Council 27 October 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s:.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The installation and suitability of the kitchen installed by the landlord. The landlord’s installation of a…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Handling of repairs and the resident’s reports of damp. Complaints handling. Knowledge and information…

The Ombudsman found maladministration in the landlord’s handling of The complaint relates to: The landlord’s handling of repairs to the toilet. The landlord’s handling of reports of Japanese Knotweed. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has also considered the associated complaint…

The Ombudsman found mediation settlement, service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the repairs to the resident’s property. The landlord’s…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for compensation for damage to her carpets..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s request to be rehoused.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s succession to his late mother’s tenancy..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint following a flood at his property..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the bathroom. An infestation of ants. The Ombudsman has also considered the landlord’s…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Record keeping. Handling of responsive repairs to the resident’s bathroom. Complaint handling.. Total compensation ordered: £1200.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Back door repairs; Damp and mould. The Ombudsman has also investigated the landlord’s: Complaint…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s concerns regarding her move to temporary accommodation after a fire. The associated…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of an ongoing leak caused by outstanding roof repairs. The Ombudsman has also considered the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling.. Total compensation ordered: £850.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services;…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries regarding her rent account and her request for a refund. This Service has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in the bathroom.. Total compensation ordered: £200.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling of the associated…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp and mould, and issues with her…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. Record keeping. Complaint handling..…

The Ombudsman found service failure in the landlord’s handling of the landlord’s Response to reports of a leaking radiator. Complaint handling.. Total compensation ordered: £50.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and safety concerns. The resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns regarding the cleaning service in the communal area. The associated complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint..

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202124484 Lambeth Council 19 April 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s fence..

The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of the associated complaint.. Total compensation ordered:…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord: providing incorrect information to the resident to arrange a gas safety check; declining to disclose full names of…

The Ombudsman found service failure, no maladministration, mediation settlement, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of an alleged…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.. Total compensation ordered:…

The Ombudsman found mediation settlement, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of regeneration works to the building and estate including: The provision of…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord's response to the resident's reports about repairs to the garden wall at the property.. Total compensation ordered: £320.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202005612 Lambeth Council 2 February 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s disrepair concerns,…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of lighting and electrical concerns.. Total compensation ordered: £300.

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202115626 Lambeth Council 24 November 2022 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .. Total compensation ordered: £150.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework in the property. The complaint is…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Damp in the resident’s property and the length of time taken to complete repairs. The resident’s enquiries about a…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s report of anti-social behaviour..

The Ombudsman found severe maladministration in the landlord’s handling of REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows at the property. The…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The resident complains about the landlords handling of: The reports of repairs to the boiler, and; the…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of The resident complains about the handling of their application for re-housing..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak.. Total compensation ordered: £50.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a refund into the resident’s rent account.. Total compensation ordered: £100.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Window repairs. The associated complaint.. Total compensation ordered: £700.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.. Total…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s application to succeed their late father’s tenancy..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.. Total…

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint it about the landlord’s handling of: The resident’s anti-social behaviour (ASB) reports. The…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level of service charges incurred following a boiler installation..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s water bill..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : the landlord’s response to the resident’s reports of drainage issues. the landlord’s response to the resident’s request for a…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould issues. The landlord’s failure to communicate in response to the resident’s…

The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent…

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202100331 Lambeth Council 8 January 2022 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of The resident complaints about the landlord’s handling of: the installation of a shower head and water pump, and; boiler repairs. He also complains…

The Ombudsman found maladministration in the landlord’s handling of The leaseholder complains about the landlord’s handling of his application for consent to carry out alterations to the property..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The resident has complained about the landlord's investigation of and response to his: reports of being disturbed by impact…

The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s: Response to her reports of repairs at the property. Response to her reports of a pest control issue.…

The Ombudsman found maladministration in the landlord’s handling of The resident complains about: The landlord's handling of the kitchen renewal work at the property, and; its response to her subsequent formal…

The Ombudsman found mediation settlement in the landlord’s handling of REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the resident…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202010775 Lambeth Council 23 November 2021 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration in the landlord’s handling of The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of charges…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The resident has complained about the landlord's handling of various repair reports in particular: Repairs…

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on works; the related…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s concerns around the safety of electrical works carried out in…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complained about the landlord's response to his: repair requests for water leaks, damp, lack of ventilation and uneven…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s communication to the resident about the annual gas safety check at her property. The landlord’s handling of the…

The Ombudsman found maladministration, mediation settlement, reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of an antisocial behaviour (ASB) complaint made against the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of:.

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202010450 Lambeth Council 20 May 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: decision to withdraw its offer of damages and reasonable legal costs, complaints handling.. Total compensation…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance from his upstairs neighbour..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal water damage to the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to resident’s reports about: The administration of the service charge at the property. The issuing of…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports that her property was not suitable for her needs when initially allocated to her;…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the resident’s request for redecoration of the communal area..

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s concerns about plans for electrical works at her property;…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202003390 Lambeth Council 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, relating to the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202004208 Lambeth Council 7 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…