Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Legal and General Affordable Homes's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202436224
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about electricity billing for her home. We have also…
202229318
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also considered the landlord’s…
202205814
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A repair of the resident's bath. The resident's request for aids and adaptations..
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