Livv Housing Group

The Ombudsman found reasonable redress, no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s: Handling of a reported rat infestation and…

The Ombudsman found no maladministration in the landlord’s handling of landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns about mobility scooter storage, and her request for reasonable adjustments. We…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Decision to issue a formal warning to the resident for alleged antisocial behaviour. Complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of damp in his property..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of subsidence repair works in the property.. Total compensation ordered: £1000.

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The communal garden maintenance. The associated complaint..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of concerns about: the condition of the property at the start of the tenancy. outstanding repairs at the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report that it classed her as aggressive. The resident’s requests for repairs to the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202216910 Livv Housing Group 1 November 2023 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of : The landlord's decision not to investigate the resident's report of a damaged carpet caused by a flood in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has also considered the landlord’s handling of the…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports of outstanding repairs to the drainage at the…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The landlord’s associated complaint handling.. Total…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled the associated…

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour..

The Ombudsman found reasonable redress in the landlord’s handling of The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of damp and mould within the leaseholder’s property..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the kitchen.. Total compensation ordered: £200.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a communal door; and…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…