London Borough of Camden Council

The Ombudsman found service failure, maladministration, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB). We have also…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of The landlord’s handling of: Repairs. The resident’s complaint. Our decision (determination) We have found:…

The Ombudsman found maladministration, no maladministration, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s stage 2 response was slightly delayed. However, we do not consider…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Finding Service failure The Code requires landlords to acknowledge complaints within 5 working days and to…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about how the landlord dealt with works to the external steps. We have also considered the…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s: Handling of reports of no heating and hot water Complaint handling. Our decision…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the ASB reports. Handling of the complaint. Our decision…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling. Our…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of how the landlord handled the resident’s reports of: A leak from the roof. Damp and mould. We have also…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s loss of heating and hot water. We have also assessed the…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and a leak. Complaint. Our…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in the property and related repairs. We have also considered the…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s questions about its energy procurement process. Complaint…

The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of repairs to the communal flooring. The resident’s…

The Ombudsman found maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing…

The Ombudsman found service failure, no maladministration, maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Report of noise from the above flat. Report…

The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s response to…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also investigated the…

The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of the recurrent loss of heating and hot water over the winter period..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint.. Total compensation ordered: £50.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.. Total compensation ordered: £1310.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling..…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report that a contractor damaged her belongings and her request for compensation..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of: A bathroom window repair. The associated complaint.. Total compensation ordered: £1000.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into his living room and hallway..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. We have…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of…

The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics and damp and…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.. Total compensation ordered: £605.

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of a leak to the resident’s property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.. Total compensation ordered: £1000.

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the resident’s concerns about condition of the property at the start of the tenancy. We have also considered the landlord’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated complaints..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste backing up into her bath.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman has also investigated: the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak into his home and the associated repairs, including damp and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s complaints handling..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.. Total compensation ordered: £200.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a report of a leak from the resident’s bathroom.. Total compensation ordered: £750.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property…

The Ombudsman found maladministration in the landlord’s handling of : The landlords handling of the residents reports of ongoing water leaks from the flat above. The landlords handling of the residents complaint and the…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of reports of the slow flow of hot water. The complaint is also about the landlord’s handling of the…