Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
London Borough of Harrow's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202340320 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s response to the removal and…
202430466 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Roofing works. Reports of damp and mould. The resident’s complaint. Our decision…
202417193
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of:. Total compensation ordered: £1050.
202325538
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs..
202345085
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s…
202324259
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat..
202333489
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also…
202317581
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There was…
202346881
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.. Total compensation ordered: £1150.
202300469
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. We have also investigated…
202305653
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The…
202344547
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required to the…
202313094
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about service charges.. Total compensation ordered: £100.
202207870
The Ombudsman found maladministration in the landlord’s handling of : Pigeon proofing works at the property. The landlord’s handling of flooring works, carried out as part of major works. The landlord’s handling of the…
202205620
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The resident's concerns about…
202112709
The Ombudsman found no maladministration in the landlord’s handling of : The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to the resident’s…
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