London Borough of Lambeth

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak from the bedroom ceiling. Repairs to the kitchen. The resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a toilet leak and associated damage. Our decision (determination) We have not investigated the…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of : The landlord’s response to reports of a leak, damp and mould. The associated complaint…

The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the safety of the staircase…

The Ombudsman found service failure, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handing of: A mould wash to the property. The resident’s complaint. Our decision…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling. Our…

The Ombudsman found reasonable redress, maladministration, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Outstanding repairs. Complaint. Our…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of a leak and related electrical safety concerns. Our decision (determination) We have decided that the resident’s…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak damaging her property. Complaint. Our decision…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. Our decision…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) We have found there was: Maladministration in the landlord’s handling of…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s reported repairs. We have also assessed the landlord’s complaint handling. Our…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of reports of roof…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak. The resident’s reports of damaged paving…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of cracks in an external wall column. Complaint. Our decision…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s property condition concerns. We have also investigated the landlord’s handling of…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Window repair. Complaint. Our decision (determination) We found:…

The Ombudsman found severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of : The council’s handling of the resident’s waiting list application. The landlord’s response to the…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of collapsed ceilings and remedial repairs. We have also investigated the…

The Ombudsman found severe maladministration, maladministration, no maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) There was severe maladministration in the landlord’s…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about how the landlord handled works to the resident’s bathroom and kitchen. We have also assessed the…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns with the condition of the property at the start of the…

The Ombudsman found reasonable redress, service failure, maladministration, severe maladministration in the landlord’s handling of how the landlord dealt with the resident’s: Concerns about its engagement with…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We found: Severe maladministration in the landlord’s handling of window replacements, damp and…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the service charge account and the resident’s request to inspect the service charge accounts. Our decision…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found service failure in the landlord’s handling of: Reports of damp…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Blocked drains. Outstanding works to the property. We…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damaged plaster. Concerns about replacement windows. Associated…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of the resident’s: Requests for repairs. Associated complaint.…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of replacement of ceilings containing asbestos. We have also investigated the landlord’s complaint…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Roof repairs. The associated complaint. Our decision (determination) We have found:…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was severe maladministration in the landlord’s response to various repairs including…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Handling of external repairs to the building. Complaint handling. Our decision…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s report of a leak. Handling of the associated complaint. Our decision…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s : Reports of water ingress. Complaint. Our decision…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of how the landlord dealt with: Reports of subsidence and related damage. The resident’s complaint. Our…

The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of the reports of damage from a roof leak and asbestos in the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and associated repairs. We have also investigated…

The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlords handling of the resident’s: Repairs to the bathroom window. Complaint. Our…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to replace the windows in her…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak and associated damp and mould in the property. Associated…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the applicant's request to succeed a tenancy..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s complaint.. Total compensation ordered: £550.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports in 2021 about water ingress. Reports in May 2022 that the roof leak had damaged her property.…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of: The resident’s requests for it to replace the bedroom windows. The resident’s reports of a leak…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows.…

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint..

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling..…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring garden overgrown. Concerns regarding the tree…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint about the property condition when he moved in.. Total compensation ordered: £300.

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould in the property. We have…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould and the associated repair.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A radiator repair. The associated complaint.. Total compensation ordered: £100.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp and mould within her property..…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.. Total compensation ordered: £300.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. Damp and mould. Window repairs.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the complaint..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain blockages and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s complaint about lift issues.. Total compensation ordered: £200.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to move to a different borough..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.. Total…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak in her kitchen. This report has also assessed the landlord’s:…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The decant process, including the resident’s request for a permanent move to an alternative property. The resident’s…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The Ombudsman has also investigated the landlord’s:…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202223933 Lambeth Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation of radiator thermostats. The installation of a…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s report of damp and mould in the property. We have also considered the landlord’s…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has also assessed the landlord’s complaint handling and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also investigated the…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties in 2017. Rent arrears due to the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, mould on interior…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the condition of the windows. We have also…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from the roof. The associated complaints.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has also considered the landlord’s complaint handling and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision regarding the repair and replacement of windows in the resident’s property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £700.

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This report has also assessed the…

The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: Damp and mould in her…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her request for soundproofing.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective drains, and a…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Drainage repair. The associated complaint. Our decision…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s: Response in relation to damp and mould; Response in relation…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s request for information about his service charge.. Total compensation ordered: £600.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of structural damage to the external bay window support pillars. The associated complaint.. Total…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s complaints..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the roof. damp and mould in the property. rotten…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of water ingress and damp mould at the property, and the resident’s associated request for temporary accommodation.…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a fence, drainpipe and door…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. This Service has also…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Response to outstanding repairs. Response to an information request. Complaint handing.. Total…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in the property.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of floods and concerns about drainage. The resident’s concerns about electrical faults. The…