London Borough of Tower Hamlets

The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of : Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets…

The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of no heating and hot water. We have also considered the landlord’s complaint…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of Our decision (determination) We have found: Maladministration in the landlord’s handling of the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of reports of a leak from the upstairs flat. We have also investigated the…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to succeed his late mother’s tenancy. We have also investigated the…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: the resident’s reports of no hot water at the property the associated…

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We have found no…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of a leak. We have also investigated the landlord’s complaint handling. Our…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of : The landlord’s response to heating and hot water issues in the property. The landlord’s response to the…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of repairs to the property. The landlord’s response to the resident’s request…

The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of a leak in the bathroom at the resident’s property. We have also considered the…

The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to install a sink. How the landlord handed the complaint.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also investigated the landlord’s complaints…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Issues with his building insurance company, including related repairs…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of roof leaks associated complaint. Total compensation ordered: £1160.

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) by their neighbour. the associated…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Void works at the resident’s property. The associated complaint.. Total compensation ordered: £200.

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint..

The Ombudsman found service failure in the landlord’s handling of the information provided in the landlord’s end of year service charge summaries.. Total compensation ordered: £50.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Requests for repairs to the balcony door.…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of : The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint.. Total compensation ordered:…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of its member of staff..