London Quadrant H T
202000937
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. Repairs to a window following a…
Landlord
London Quadrant H T
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 25 published decisions.
- No maladministration 5
- Reasonable redress 1
- Service failure 14
- Maladministration 6
London Quadrant H T's maladministration rate (76%) is lower than the average for comparable landlords (79%) across published Ombudsman determinations.
Decisions (25)
All landlordsLondon Quadrant H T
201912314
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: repairs to the resident’s home; the related complaint..
London Quadrant H T
201906982
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs at the resident's property..
London Quadrant H T
202003178
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of outstanding repairs to the heating system.. Total compensation ordered: £680.
London Quadrant H T
201914783
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: allegations of not maintaining the drainage system at the property; request to make a claim for damages;…
London Quadrant H T
202000180
The Ombudsman found service failure in the landlord’s handling of : the administration of service charges the landlord’s handling of the associated formal complaint.. Total compensation ordered: £75.
London Quadrant H T
202001700
The Ombudsman found maladministration in the landlord’s handling of : The accuracy of the fire safety assessment completed by the landlord in relation to the building which the resident owns a property in. The…
London Quadrant H T
201912975
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour.. Total compensation ordered: £300.
London Quadrant H T
202001175
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s…
Service failure Maladministration complaint handling delay window repair communication failure door repair
London Quadrant H T
201908355
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the amount of compensation it subsequently offered..
London Quadrant H T
202000464
The Ombudsman found no maladministration in the landlord’s handling of : the landlord’s handling of repairs to the communal areas of the building the property is situated in, specifically whether repairs were being…
London Quadrant H T
202000305
The Ombudsman found service failure in the landlord’s handling of the lack of rent abatement for the period that the resident was temporarily decanted from her home.. Total compensation ordered: £75.
London Quadrant H T
201914099
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Response to Government guidance on fire safety and cladding in relation to the building which the resident owns a property in.…
London Quadrant H T
202003138
The Ombudsman found maladministration in the landlord’s handling of : the level of compensation offered by the landlord for its response to the resident’s report of a bad odour from her sink and bathroom drainage the…
London Quadrant H T
202001323
The Ombudsman found service failure in the landlord’s handling of : The landlord’s administration of the resident’s rent account The landlord’s complaint handling.
London Quadrant H T
202001024
The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the home..
Service failure
London Quadrant H T
201904482
The Ombudsman found service failure in the landlord’s handling of The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen.. Total compensation ordered: £150.
London Quadrant H T
201909582
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour..
London Quadrant H T
201915906
The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling.. Total compensation ordered: £75.
London Quadrant H T
202000112
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the…
London Quadrant H T
202003850
The Ombudsman found no maladministration in the landlord’s handling of : Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information…
London Quadrant H T
201908371
The Ombudsman found no maladministration in the landlord’s handling of The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not completed all the repairs that…
London Quadrant H T
202000557
The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of the Resident’s service…
London Quadrant H T
201904703
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB)..
London Quadrant H T
201916043
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 201916043 London & Quadrant H T 21 January 2020 Our approach The Housing Ombudsman’s approach to investigating and determining…
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