Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Luton Borough Council's maladministration rate (93%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202342309
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have also considered the…
202331379
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for maintenance of trees at the property and associated repairs.. Total compensation ordered: £700.
202422810
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct . its Chief…
202420326
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.. Total compensation ordered: £1100.
202234460
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s queries about waste management charges.. Total compensation ordered: £100.
202316649
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury cause by the presence of…
202343510
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of cleaning and maintenance issues in the communal areas and the resident’s concerns about the safety…
202305069
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the landlord’s complaint handling..…
202337343
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We have also considered the landlord’s: record keeping.…
202220071
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous…
202229082
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint handling.. Total…
202222538
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and…
202210084
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. The Ombudsman has also…
202122872
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The…
202013316
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about:. Total compensation ordered: £1350.
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