Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Mansfield District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202527837 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. Our…
202126813
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff…
202322775
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the landlord’s: Handling of…
202400625
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of concerns of coldness in the resident’s property.. Total compensation ordered: £300.
202220640
The Ombudsman found no maladministration, service failure in the landlord’s handling of the: Landlord’s handling of the resident’s rent account. Conduct of the landlord’s staff.. Total compensation ordered: £100.
202225350
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of anti-social behaviour (ASB).. Total compensation ordered: £150.
202123925
The Ombudsman found no maladministration, maladministration in the landlord’s handling of how the landlord handled the resident’s reports about her neighbour parking his motorbike in a communal area. The Ombudsman has…
202014650
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident…
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