Metropolitan Thames Valley Housing

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour; complaint handling.. Total compensation ordered: £800.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint handling.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of : The level of compensation offered by the landlord for its handling of boiler repairs. The landlord’s handling of the associated complaint.. Total…

The Ombudsman found reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden for an extended period of time. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of damage, damp and mould to the internal decoration of her property from an external rain water…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports that there was no hot water in the property. The landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: response to the resident’s concerns about external works to the resident’s building; complaints handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and fly tipping. The landlord’s handling of the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s hot water system and the subsequent offer of compensation; Customer service.. Total compensation…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: - The installation of a new kitchen at the resident’s property. The conduct of members of the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Her application to transfer to a larger property. Its handling of her…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s report of a loss of heating and hot water.. Total compensation ordered: £250.

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s request for a replacement front door; complaints handling..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the replacement of the resident’s front door. The landlord’s handling of the associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports that the communal area of her property was in need of refurbishment. Complaint handling.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of repairs required to the exterior cladding on the property. Response to the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord's decision to change how heating and hot water was supplied to the resident's property and the landlord’s…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s response to the issues with rubbish disposal on the estate.. Total compensation ordered: £300.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s report of an incident that included threats made to her…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of her hot water being too hot..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of faulty television aerial sockets. The associated complaint.. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to rectify a flood in the resident’s bathroom and its handling of follow-on works. The landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s letterbox. The landlord’s complaint handling.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s complaints handling.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s heating and hot water system and the level of compensation offered. The associated complaint..…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of remedial repairs following a leak..

The Ombudsman found service failure in the landlord’s handling of the landlord's response to the resident’s concerns regarding parking enforcement..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns: the conduct of the landlord’s staff in relation to the resident’s request to move to another property. The associated formal…

The Ombudsman found service failure in the landlord’s handling of the resident’s receipt of arrears letters from the landlord, regarding payments to his service charge accounts..

The Ombudsman found no maladministration in the landlord’s handling of the length of time that the landlord took to restore power to the resident’s property and its response to his request for compensation for this..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling of proofing works…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of repairs to the resident’s property following a leak from the property above. The landlord’s complaints handling.. Total…

The Ombudsman found service failure in the landlord’s handling of information provided by the landlord to the resident about the renewal date of the bathroom..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. Communication with the resident…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to privately arrange an EWS1 survey..

The Ombudsman found mediation settlement, maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling..…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports: of antisocial behaviour (ASB) from her neighbour and their…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the servicing of the communal lift..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202009910 Metropolitan Housing Trust Limited 25 April 2022 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak from the property above..

The Ombudsman found maladministration in the landlord’s handling of the level of compensation offered for repair delays to the resident’s immersion heater..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of repairs to the communal door and intercom..

The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to:. Total compensation ordered: £700.

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of communal heating repairs..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s request to succeed the tenancy..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak into the block his property is situated in, causing consequential damp to his ceiling..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of : The landlord's handling of the resident's reports of anti-social behaviour. The landlord's complaint handling.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak at the property. The complaint is also about the landlord’s associated…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of :. Total compensation ordered: £4313.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident's reports of an incident involving a member of the landlord’s staff. The associated…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns a rent increase applied by the landlord..

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the guttering..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord's response to the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found service failure in the landlord’s handling of The landlord’s response to window repairs and snagging reports. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns how the landlord handled: the resident’s reports of damp and mould at the property from October 2020. historical reports of damp…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of no heating and hot water in the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling.. Total compensation ordered: £250.

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a leak in the roof. The complaint is about the complaint…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of repairs to resolve damp and mould issues in the resident’s property. The complaint is about the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance with their lease and the…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining…