Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Mid Suffolk District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202445120
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.. Total compensation…
202338776
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202338776 Mid Suffolk District Council 29 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…
202127679
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint..
201911656
The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of reports that contractors…
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