Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Milton Keynes Council's maladministration rate (86%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202314473
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack of…
202421402
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request…
202301815
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s concerns about its decision to install new communal doors and entry system to his property.. Total…
201902957
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. Record…
202016940
The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected.
201802315
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: faults with the resident’s boiler and the length of time that passed without a new…
201910370
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complains about: How the landlord handled repairs reported, including: how the landlord handled reports of damp in…
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