Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Muir Group Housing Association Limited's maladministration rate (86%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202318586 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of damp and mould and associated repairs. We have also considered the landlord’s complaint handling.…
202412069 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about loft insulation. Request for insulation to the…
202432914 Housing association
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the residents. Reports of a leak from the immersion…
202311425
The Ombudsman found service failure, no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A request to rewire the property. Repairs to a footpath. A…
202201833
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges..
202127673
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the gas safety check at the resident’s property..
202214276
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs and the resident’s subsequent request for compensation. The associated complaint..
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