Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
My Space Housing Solutions's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202347604
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman has also investigated the…
202427842
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s concerns about the support it provided and his request for a male housing officer. The…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.