Newlon Housing Trust

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a new kitchen installation. Our decision (determination) The complaint was resolved with our intervention. We have made…

The Ombudsman found service failure, reasonable redress, maladministration, severe maladministration in the landlord’s handling of the landlord’s responses to the resident’s: Reports of subletting at a neighbouring…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of reports of damp and mould. We have also considered the…

The Ombudsman found service failure, maladministration, reasonable redress, severe maladministration in the landlord’s handling of The complaint was about the landlord’s handling of: repairs to the boiler. a recurring…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of reports of mice in the property. We have also considered the landlord’s complaint…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint.. Total compensation ordered:…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of : the landlord's handling of the remedial work required to the cladding The Ombudsman has also considered the landlord’s:…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of a leak into the resident’s property from a neighbouring property..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at her property. Reports of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated the landlord’s complaint handling..…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for information on how the service charges are calculated and apportioned. The…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s complaint handling..…

The Ombudsman found reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the safety and security of the communal bin stores. Associated complaint..

The Ombudsman found mediation settlement, service failure, reasonable redress, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour and noise…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £200.

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs to the resident’s radiators. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The Ombudsman has also investigated the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for information about service charges, and regarding the progress of cladding work. The Ombudsman has…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Outstanding communal repairs. Issues with the bin…

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to reports of damage to flooring. The Ombudsman has also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s queries about an increase in rent and service charges.. Total compensation ordered: £150.

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the reports of emergency repairs due to lack of heating and hot water at the property. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to his request for a dedicated disabled parking bay.. Total compensation ordered: £350.

The Ombudsman found severe maladministration, maladministration, reasonable redress, no maladministration in the landlord’s handling of the resident’s reports of: Repairs required to the property following a fire.…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of a breakdown of the hot water system and the associated offer of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak and the resulting remedial works required to their home.. Total compensation ordered: £850.

The Ombudsman found maladministration in the landlord’s handling of the resident’s report that the landlord failed to comply with the court injunction issued in May 2022..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord's handling of the resident's reports regarding the condition of the windows..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten window frames, damp and mould,…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents’ reports about personal items being left in communal areas of the building..

The Ombudsman found severe maladministration, no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould Response to…

The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s request for an EWS1 form. The landlord’s…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s repairs reports..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent and vent grille..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of repairs to the resident’s floorboards..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, and the subsequent offer of compensation for this.…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently moved into..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the prospective sale of the resident’s property. This complaint is also about the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of pests in her home..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of REPORT COMPLAINT 202014809 Newlon Housing Trust 29 July 2022 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports of inadequate…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about a leak in the property.. Total compensation ordered: £300.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a damaged fence.. Total compensation ordered: £300.

The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to the property.…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s report of noise nuisance from construction work.. Total compensation ordered: £100.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for a replacement of her windows..

The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s reports of a leak at the property. The landlord’s handling of the associated…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaints handling.. Total…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation…

The Ombudsman found maladministration in the landlord’s handling of the level of rent the resident is being charged..

The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s request for an EWS1 form and works start dates. Response to the…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for: A kitchen and bathroom refurbishment; and Repairs required to her bathroom. The…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to decant (move) the resident from her current property to an alternative property owned by the landlord..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord failing to make explicit that the property did not come with allocated parking..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint..

The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s handling of a reoccurring leak from the flat above the resident’s property..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to residents’ reports about: Repairs to the kitchen at the property including cupboards, mixer tap and…

The Ombudsman found reasonable redress in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: the landlord’s handling of the resident’s reports of excessive heat and cold in the property. the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent damp, mould, and damage to her personal belongings..

The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s concerns regarding the parking at the property, response to the resident’s reports of antisocial behaviour…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £300.

The Ombudsman found service failure in the landlord’s handling of : the landlord not communicating the outcome of a survey at the property to the resident and its handling of repairs, remedial works and communal issues.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns a property in. Response to the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s decision not to reimburse the resident for water costs she says she incurred as a result of its delaying in repairing the toilet water…