Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
North Kesteven District Council's maladministration rate (73%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202319679
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: the windows and doors in his property not retaining heat. the cost of his…
202316936
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint..
202314992
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of her garden when she…
202317892
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried out to the driveway…
202305127
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s queries about his rent account..
202225117
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The property’s condition on letting and the time taken for the landlord to complete the subsequent repairs. The landlord’s…
202118382
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for trees on council owned land to the side of the property to be pruned.…
202016829
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about her storage heaters..
202008668
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her…
202102564
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s decision not to grant permission for adaptations at the property, specifically, an extension. The complaint is also…
202109476
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of drainage issues at their property..
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