Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
North Yorkshire Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202343463
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in the kitchen, living room,…
202302252
The Ombudsman found no maladministration in the landlord’s handling of the landlords handling of: The residents report of damp and mould in the property. The residents report of outstanding repairs to the bathroom..
202205439
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Anti social behaviour (ASB). Noise nuisance. The Ombudsman…
202221966
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has also been…
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