The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase..
Housing association
Nottingham Community Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 29 published decisions.
- No maladministration 12
- Reasonable redress 1
- Service failure 16
- Maladministration 16
- Severe maladministration 1
- Mediation / settlement 1
Nottingham Community Housing Association Limited's maladministration rate (90%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (29)
All landlords £75
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. Reports of…
No maladministration Service failure leak water ingress complaint handling delay flooring damage kitchen repair
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the resident’s reports of…
£400
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the…
Reasonable redress Maladministration damp and mould leak water ingress repairs delay communication failure
£1,700
The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s…
Severe maladministration Maladministration No maladministration damp and mould complaint handling delay repairs delay window repair
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s front door..
£752
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.. Total compensation ordered: £752.
Maladministration Service failure complaint handling delay repairs delay communication failure bathroom repair
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s…
£920
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation.. Total compensation ordered: £920.
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a transfer and concerns…
£250
The Ombudsman found maladministration in the landlord’s handling of : An increase in the resident’s service charge. The landlord’s response to the resident’s report of a fault with the communal lighting in her block..…
£650
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. Access to her consumer…
£50
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for CCTV, emergency lighting, and communal…
£350
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint.. Total compensation ordered: £350.
Maladministration Service failure leak water ingress complaint handling delay repairs delay communication failure
£1,335
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp in the property.. Total compensation ordered: £1335.
£400
The Ombudsman found maladministration in the landlord’s handling of the time taken by the landlord to address issues with ventilation and airflow.. Total compensation ordered: £400.
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak..
£998
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of issues with his Sky TV signal. The Ombudsman has also considered the landlord’s communication..…
£300
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak and repairs to the bathroom extractor fan. The resident’s queries…
Maladministration No maladministration damp and mould leak water ingress repairs delay communication failure
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of noise disturbance and…
Mediation / settlement Service failure No maladministration asb communication failure garden maintenance
£300
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.. Total compensation…
£50
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s complaints about: anti-social behaviour (ASB) repairs to the…
Service failure No maladministration damp and mould complaint handling delay repairs delay window repair
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary…
Maladministration asb
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
No maladministration asb
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade..
£50
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. The…
£50
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’…
No maladministration Service failure complaint handling delay window repair asb communication failure
£75
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Decision to relocate the communal bins for the building to directly outside the resident’s property. Associated complaint handling..…
£150
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202014309 Nottingham Community Housing Association Limited 18 May 2021 Our Approach The Housing Ombudsman’s…
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