One Vision Housing Limited

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of : A leak and resultant damage. The landlord’s handling of the complaint. Our decision…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The request to install a through floor-lift and hoist. The…

The Ombudsman found service failure, no maladministration, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of black specks in the hot water system at the property..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of foul smells from drains in the property..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of concerns with the heating system in the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of flooding from the property above and the subsequent damage..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. The Ombudsman has also investigated the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance,…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged flooring, a wash basin and a toilet at her property..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding the general condition and safety of the back garden. This Service has also considered the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring property. Discrimination by a member of staff..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for her windows to be renewed.. Total compensation ordered: £200.

The Ombudsman found mediation settlement in the landlord’s handling of REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s Right to Acquire (RTA) application..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident about leaks at the property..

The Ombudsman found no maladministration, maladministration, reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The…

The Ombudsman found no maladministration in the landlord’s handling of : Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its housing management functions..

The Ombudsman found no maladministration, service failure, maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Letting the property with an adapted…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise and vibration..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building of his property. associated complaint.. Total…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour; the landlord’s decision to…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to a request to relocate light switches..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a disabled parking bay..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of plastering works in the resident’s property.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: application for housing; concerns that he had been discriminated against during the housing application…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s toilet and its subsequent offer of compensation..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her property.. Total compensation ordered: £20.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to: Reports of overgrown trees in the neighbour’s garden. Request to repair damage to the resident’s shed…

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident’s reports of damp and mould in a bedroom in the property, and its handling of the remedial repairs.. Total…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repair issues to the roof and the associated squirrel infestation. The…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to how the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: A pest infestation following the death of her upstairs neighbour. The resident’s upstairs…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : the behaviour and actions of the landlord’s staff in investigating the resident’s previous antisocial behaviour (ASB) complaint;…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: The quality of communal cleaning at the property. An incident involving a…

The Ombudsman found no maladministration in the landlord’s handling of : The conduct of a member of the landlord’s staff during a phone call on 24 August 2020. The landlord’s communication with the resident about her…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s request for additional works following the installation of a…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Decision that the resident should be permanently decanted. Handling of the decant. Complaint…

The Ombudsman found no maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on the resident’s health and wellbeing..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of anti-social behaviour (ASB) in relation to an incident on 27 June 2020..

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact the…

The Ombudsman found mediation settlement in the landlord’s handling of the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to allow partition of the rear garden at the property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201913423 One Vision Housing Limited 19 January 2021 Our approach The Housing Ombudsman’s approach to…