Optivo

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour, including the level of support…

The Ombudsman found service failure, maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s:. Total compensation ordered: £2250.

The Ombudsman found mediation settlement, service failure, maladministration, no maladministration in the landlord’s handling of the: Landlord’s handling of the reports of anti-social behaviour and noise disturbance.…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. The Housing Ombudsman has also considered the…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of several repair issues in the property.. Total compensation ordered: £450.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s concerns about the condition of the property when it was let to them, including issues with…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of essential works to remove and control mould in the property This Service has also considered the landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the property. A pest infestation within the property. The…

The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202127594 Optivo (now Southern Housing) 29 November 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s communication in relation to the resident’s fire safety concerns within the building. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding repairs; A mice infestation; The…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of works in communal areas. Sharing of the resident’s personal data with its contractor. Complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of : How the landlord handled repairs to the communal entry door to the building. How the landlord handled repairs to the communal TV aerial. The…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request for reimbursement of his service charge. The resident’s reports…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord's handling of reports of issues with the boiler. The level of compensation awarded. The landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for service charges to be removed and concerns raised about the level and increase of the service…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for information on the building to be provided to leaseholders including a report on the grey…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for repairs including damp and mould. Response to the related complaint.…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise transference. Reports of antisocial behaviour (ASB)…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of damaged flooring and inadequate ventilation. The landlord’s response to a damaged boiler…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the landlord’s record keeping.. Total…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of the resident’s request for the installation of sound insulation in his…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and shortly…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s mutual exchange application..

The Ombudsman found mediation settlement, no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to;. Total compensation ordered: £350.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.. Total compensation ordered: £200.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about repair issues in the bathroom; complaints handling.. Total compensation…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that it held a key to the…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s request for repairs to the front door, wall, and window damaged following forced entry by…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord's response to the resident’s report he could not reach the out of hours service. The landlord’s…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about CCTV in a communal area. This Service has also considered the landlord’s complaint handling…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for an urgent management move..

The Ombudsman found service failure in the landlord’s handling of : the standard of grounds maintenance; and the associated complaint.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s associated complaint.. Total compensation ordered:…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns about the…

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.. Total…

The Ombudsman found mediation settlement, service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Excessive noise and anti-social…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. The handling of the associated…

The Ombudsman found mediation settlement, reasonable redress, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: concerns regarding the service charges…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202114279 Optivo 20 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s request to be rehoused. the resident’s complaint.. Total compensation ordered: £50.

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s report of a roof leak. The landlord’s complaint handling.. Total compensation ordered: £350.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding the lift maintenance issues. This Service has also considered the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: A request for repairs to the resident’s windows. The resident’s request for the landlord to use a…

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns: regarding the registration of the building as a safe…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of water ingress and damp at her property. Total compensation ordered: £2000.

The Ombudsman found service failure in the landlord’s handling of This complaint is about: The level of redress the landlord offered the resident in response to delays and failures linked to damp and mould repairs and a…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by…

The Ombudsman found service failure in the landlord’s handling of : The landlord's response to reports of rubbish left in the communal areas, which caused an infestation of flies..

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”).. Total compensation ordered: £200.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling..…

The Ombudsman found no maladministration in the landlord’s handling of The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her property. pest…

The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202106387 Optivo 11 January 2022 Our approach The Housing Ombudsman’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request to sell her share in the property.. Total compensation ordered: £250.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s decision to charge rent to the resident for her new property after this was let to her but before she moved in, while she was awaiting…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding the condition of the property when she moved in, and the subsequent repairs carried out..…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that his vehicle was removed from outside his property..

The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of a leak into his property.. Total compensation ordered: £800.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s concerns about its allocation of parking bays and her request…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; response to the resident’s…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s request for adaptations to the property; the resident’s request for a property…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the end of the resident’s tenancy following her death. Requests to speak with the resident following…

The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of issues with noise transference at the property. Response…

The Ombudsman found service failure in the landlord’s handling of The complaint refers to:. Total compensation ordered: £100.

The Ombudsman found no maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: the tenancy agreement containing additional terms to a…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the amount of time taken by the landlord to complete repair works to the resident’s bathroom..

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The resident complained about the landlord’s handling of reports about: The standard of the cleaning to communal…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained about: The landlord’s response to requests for information supporting the service charges. The…

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a faulty intercom entry system. The…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of knotweed in her garden. The condition of the kitchen when the resident moved…

The Ombudsman found maladministration in the landlord’s handling of : the landlord’s response to the resident’s reports of damp and mould in the property; the landlord’s response to the resident’s concerns over…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to:.

The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s former property. Response to the resident’s request for a property…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the way the landlord has handled the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202009764 Optivo 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what…

The Ombudsman found mediation settlement, reasonable redress in the landlord’s handling of the landlord’s response to the residents reports of anti-social behaviour (ASB) including drug use and drug dealing at the…

The Ombudsman found service failure, maladministration in the landlord’s handling of :. Total compensation ordered: £400.

The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s staircasing application, The landlord’s handling of the associated complaint.. Total…

The Ombudsman found mediation settlement in the landlord’s handling of the landlords handling of the resident’s request for a fence..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord's handling of the resident’s reports of antisocial behaviour (ASB). The resident’s request for a housing…

The Ombudsman found service failure in the landlord’s handling of The complaint was about the landlord's response to the resident’s request for redress for a delayed roof repair..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about its handling of repairs to the resident’s property relating to the roof,…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202002957 Optivo 27 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) from his neighbour (‘Mr. A’)..

The Ombudsman found mediation settlement, no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202006395 Optivo 22 April 2021 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the level of compensation offered by the landlord for its handling of repairs following a leak..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of leaks into her property and into the building and communal areas..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for compensation for her electricity bills and damaged goods following a leak..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.. Total compensation ordered: £100.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of Anti-social behaviour by his neighbour and their…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of mould in her property.. Total compensation ordered: £250.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to a heating system..