Paradigm Housing Group Limited

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s: Reports of a mice infestation. Complaint. Our decision…

The Ombudsman found reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repairs needed within the property. We have also considered…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) We found that: There was maladministration in the landlord’s response to…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity bill and…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: checks to the condition of the property when let as part of a mutual exchange the resident’s reports…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the communal gate. Service charges.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident's request for adaptations. The associated complaint..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to concerns raised about the service charge..

The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Trees behind a boundary fence.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed.. Total compensation ordered: £200.

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to reports about: Pests (pigeons and associated debris). Communal cleaning and…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: report of repairs required to the windows and front door. reports of…

The Ombudsman found no maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: communication relating to the resident’s annual service charge statement. response to the…

The Ombudsman found no maladministration in the landlord’s handling of :.

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the following: The support provided to the resident as part of the licence agreement. The landlord’s…

The Ombudsman found reasonable redress in the landlord’s handling of The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges..

The Ombudsman found mediation settlement, service failure, maladministration, reasonable redress in the landlord’s handling of :. Total compensation ordered: £1800.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; the standards of ground maintenance..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered the associated…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the…

The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of The complaint is regarding: The condition of the property when it was let. The landlord’s response to the…

The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress, no maladministration in the landlord’s handling of the: Support given by the landlord to the resident following her…

The Ombudsman found service failure in the landlord’s handling of The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s: handling of the resident's anti-social behaviour reports concerning a neighbour. handling of…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the…

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues with cracks in his walls and ceiling..

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident's concerns about low water pressure being supplied to her property..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of The resident complained about the landlord’s response to their request for the reimbursement of the cost of replacement shower…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request…