Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 181 published decisions.
Paragon Asra Housing Limited's maladministration rate (92%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202509212 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of a leak from the heating system. Complaint. Our…
202440560 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: Communal repairs to the: Bin store Garden gate Bike shed The resident’s request…
202422829 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Enquiry about their neighbour running a business. Complaint. Our…
202427151 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a pest infestation, and associated…
202347877 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak, damp and mould. We…
202417044 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of an odour from the bin store inside the property. Request for a…
202434895 Housing association
The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. Our decision…
202331370 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: Tree maintenance. The associated complaint. Our decision (determination) We…
202444308 Housing association
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the: resident’s reports of damp and mould. associated complaint. Our decision (determination) We…
202505348 Housing association
The Ombudsman found reasonable redress, no maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of ASB and harassment by a…
202320146 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of : The increase in the service charge. How the landlord handled the resident’s service…
202232297 Housing association
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of The landlord acknowledged a delay in providing its stage 1 complaint response and…
202444349 Housing association
The Ombudsman found maladministration, no maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlords: Handling of damp and mould repairs. Response to the resident’s…
202435448 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress, mediation settlement in the landlord’s handling of the landlord’s handling of: the resident’s reports of anti-social…
202339461
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the resident’s concerns about the landlord's: Calculation of service charges. Communication about service charges. We have also…
202445075
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including a bathroom light and kitchen…
202300437
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s…
202421014
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports of an odour…
202228944
The Ombudsman found no maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period.…
202422993
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication with the resident. Complaint..
202448549
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour (ASB) from her…
202444360
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her…
202420260
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of issues with being able to access the gas meter to obtain readings and associated repairs to a…
202322523
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s service charge queries..
202447334
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
202325350
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a wet room leak.. Total compensation ordered: £300.
202228849
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated complaint..…
202328053
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint.. Total compensation ordered: £300.
202438376
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent damage. Her grandson’s…
202420333
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, bathroom, and the leak continuing in the…
202428974
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint.. Total compensation ordered:…
202421662
The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water.…
202342452
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back door. Associated…
202318346
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about: Her rent and service charge. The…
202441243
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint.. Total compensation ordered: £784.
202332807
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint handling.. Total…
202318065
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the…
202326748
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s…
202300282
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified during the MEX process. We have also…
202318241
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about her service charges. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202425918
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint..…
202328580
The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of…
202323154
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: The service provided by the managing company.…
202326238
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated complaints.. Total compensation ordered:…
202227582
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of damp and mould. The resident’s complaint.. Total compensation ordered: £200.
202328623
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have…
202216244
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s boiler. Remedial repairs. The complaint. The landlord operates a 2 stage…
202319954
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record…
202233884
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s requests for explanations and evidence for increases to her service charge and the status…
202340217
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.. Total…
202337333
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to…
202319979
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint.. Total compensation ordered: £950.
202403086
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of reports of damp and mould and various repairs. complaint handling.. Total compensation ordered: £770.
202228164
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise transference. The Ombudsman has also considered the landlord’s…
202329580
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to 2025 financial years. Formal complaints..
202302070
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has…
202322626
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The sales process. The gas safety check and the resident’s report of a gas leak. Repairs, damp and mould.…
202409408
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of :.
202400857
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Consideration of the resident’s request to be rehoused. Response to the resident’s reports of a leak, associated…
202303439
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling..
202405076
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance..
202347781
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s bathroom. Repairs to the resident’s living room ceiling.…
202439058
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of…
202224968
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the…
202221406
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the shower. The associated formal complaint.. Total compensation ordered: £300.
202403682
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports of a lack of communication. The…
202311128
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns..
202325751
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response…
202124501
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs in the property including leaks, damp, and mould. The…
202345554
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent…
202234137
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a communal lift. The associated complaint.. Total compensation ordered: £500.
202311092
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports his allocated parking space was used by an unauthorised vehicle.. Total compensation ordered: £100.
202403329
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to reports of mice at the property. Handling of repair work.. Total compensation ordered: £800.
202225705
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to purchase her property using the Right To Buy scheme..
202335919
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s response to: Reported damp and mould in the resident’s property.…
202339553
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Reports of multiple outstanding repairs. Reports of…
202302467
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: The resident’s reports of a defective patio door. The resident’s concerns about the garden fence. The…
202341638
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of structural damage to her property causing damp and mould growth. The resident’s reports of works…
202302943
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of repairs to an expansion vessel causing no heating and hot water. The landlord's handling of the…
202346667
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start of the tenancy. The…
202315453
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling..
202331739
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concern that she should not have been moved to a property with…
202300957
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident concerning: Accessibility. A replacement key fob. The heating. Complaint…
202219733
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of issues with windows. Reports of a pest infestation.…
202214972
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the…
202122275
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has also considered the landlord’s complaint…
202304553
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. The associated complaint.. Total compensation…
202312109
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint.. Total compensation ordered: £300.
202115255
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also…
202212270
The Ombudsman found maladministration in the landlord’s handling of : The concerns raised about the condition of the property when it was let to the resident and whether rent should have been charged. The landlord’s…
202303669
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of his: Reports of harassment by his neighbours.…
202307998
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. Complaint handling..…
202218861
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s complaint handling..…
202229230
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of a draught in her living…
202116273
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB), including reports of a hate…
202210685
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202210685 Paragon Asra Housing Limited 22 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
202210065
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal…
202202007
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests: For it to replace the windows in her property. To use female operatives…
202208013
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak affecting the property, including the time taken to complete repairs. The landlord’s complaint handling has also been…
202205137
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s kitchen following a leak from the property located above and from the external brickwork and…
202205293
The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding the landlord’s; Handling of the repair of a leak. Handling of the repair of the communal entrance door. Handling of the…
202216637
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of planned works to refurbish the resident’s bathroom and the resident’s reports of damage. The Ombudsman has considered the…
202014965
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The landlord’s handling of the residents reports of ASB (anti social behaviour). The landlord’s handling…
202223594
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s management and handling of: Repairs to address a roof leak and damp and mould in the property.…
202216612
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's repairs and subsequent remedies to put it right.. Total compensation ordered: £1000.
202209183
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident's reports of: Damp, mould and draughty windows; Overcrowding; A bed bug infestation; Drug…
202216297
The Ombudsman found severe maladministration in the landlord’s handling of the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also consider the landlord’s…
202213676
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of requests for repairs, and; complaint handling and communication.. Total compensation ordered: £2500.
202203572
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident for its failure to gain permission to access the resident’s garden. Complaint handling..…
202204736
The Ombudsman found mediation settlement, service failure, maladministration, severe maladministration in the landlord’s handling of the landlord's handling of: Breakdowns of the communal lifts; The resident’s reports…
202114993
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s…
202200356
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The amount of redress offered by the…
202203220
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. The associated complaint..
202120242
The Ombudsman found service failure in the landlord’s handling of : The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint…
202116346
The Ombudsman found maladministration, outside jurisdiction, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of: Repairs to the roof and…
202116338
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of : The landlord’s decision not to reimburse the resident for a replacement appliance. The landlord’s management of…
202216669
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the installation of new lighting within the external communal areas of the property. The landlord’s…
202117783
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) and noise nuisance; the…
202121913
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing repairs. The landlord’s handling of the associated…
202213982
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s request to be rehoused on medical grounds. The landlord’s complaint handling.. Total…
202212140
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202200997
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked at the landlord’s handling of…
202218804
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s…
202112236
The Ombudsman found service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating…
202126520
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the residents reports of leaks into their property, the resulting repairs and compensation amount offered..…
202216706
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of outstanding repairs to his kitchen door in light of his disability..
202007666
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A flood in the communal car park serving the resident’s property. The associated complaint.. Total compensation ordered:…
201816234
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint relates to the landlord’s handling of a request for disclosure of CCTV footage. This Service has also considered any…
202205060
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s ventilation, skirting, and window repairs. The landlord’s complaint’s handling..
202209772
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The condition of the property when it was let to the resident and how the subsequent repairs were handled by the landlord. The…
202211764
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of bathroom repairs.. Total compensation ordered: £200.
202116451
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to a report of shattered glass at the property. The landlord’s handling of the resident’s complaint.. Total compensation…
202201300
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about staff conduct; Response to the resident’s reports…
202206764
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s request for her kitchen to be renewed. Handling of repairs to the resident’s kitchen.…
202204396
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s application for rehousing..
202121133
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her property; the…
202105499
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s report about: A window repair. A gutter repair. The complaint handling.. Total compensation…
202110414
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.. Total compensation ordered:…
202200720
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s front door.. Total compensation ordered: £250.
202004419
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the property. Complaints…
202106606
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be re-housed..
202103580
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s communication about the property’s energy supply..
202127664
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of repairs to the resident’s…
202106939
The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused,…
202109830
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint concerns: How the landlord handled the cleaning of the carpet in the communal area of the building following a report…
202103596
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. Formal complaint…
202014224
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the resident’s reports of antisocial behaviour (ASB)…
202012224
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.. Total compensation ordered: £225.
202118970
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of a theft at her property. The associated formal…
202013337
The Ombudsman found service failure, reasonable redress, mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the…
202111314
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of a noise nuisance by her neighbour. Complaint handling.. Total compensation ordered: £200.
202006266
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his windows. The landlord’s complaint handling..
202115914
The Ombudsman found maladministration in the landlord’s handling of the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property..
201911969
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s…
202005865
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s…
202100150
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the resident…
202110918
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s windows. The resident’s request for bathroom repairs or…
202006436
The Ombudsman found service failure in the landlord’s handling of : How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters..
202110692
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
202107012
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its service charges; b.…
202015406
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports that a service charge should not be payable in respect of the property. The landlord’s response to…
202002651
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: excessive noise coming from his neighbour’s property; excessive noise from the communal door to the…
202105462
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s administration of the resident’s rent account..
202103899
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour and illegal activity in the communal areas..
202107245
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the landlord’s handling of the replacement of the washing machine in the property..
202102094
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint…
202006279
The Ombudsman found maladministration in the landlord’s handling of the liability for fees arising during the sale of a property..
202105810
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a potential breach of the lease agreement relating to the maintenance of the resident’s garden.. Total…
202008126
The Ombudsman found maladministration, severe maladministration, mediation settlement, reasonable redress, service failure in the landlord’s handling of The complaint was about: The landlord’s response to the resident’s…
202100556
The Ombudsman found maladministration, service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the conduct of its staff and the…
202003949
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s reports…
202009703
The Ombudsman found mediation settlement in the landlord’s handling of The condition of the property when the resident moved in..
202007018
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s request for a second parking permit..
201914106
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s reports of damp..
201911811
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s request to be re-housed. The landlord’s handling of the associated complaint..
202005466
The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property..
202000312
The Ombudsman found mediation settlement in the landlord’s handling of REPORT COMPLAINT 202000312 Paragon Asra Housing Limited 30 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
202008426
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties.. Total compensation…
202005054
The Ombudsman found maladministration in the landlord’s handling of The resident complained about the landlord’s: handling of a staircasing transaction in 2012. response to their request for the registration certificate…
201912355
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201912355 Paragon Asra Housing Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to…
202005271
The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a roof leak; and The associated…
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