Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Peter Bedford Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202316491 Housing association
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of how the landlord: handled reports of ASB dealt with requests for support in line with the resident’s…
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December 2024. The resident’s concerns about…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s…
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