Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Pha Homes's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202305666
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of : the impact of damp and mould on the resident’s health. the landlord’s handling of the resident’s: reports of…
202110314
The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: ASB; a TV aerial; its request…
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